Workplace Manager

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 60,000 courier partners across 23 countries and 250 cities.
Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.
We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.
In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

Job Description

Role background

Responsible for the Workplace Experience and Operations for a specific country, our Workplace Managers combine People, Technology, and Space across Office and Serviced Office locations to create an exceptional workplace experience for our Employees, Visitors, Contractors and Courier Partners. Workplace Managers ensure our workplaces functionality, comfort, safety, sustainability and efficiency; that our office ‘hubs’ are properly set up for collaboration and focus as well as ensuring that our smaller satellite locations are appropriately situated and well-equipped, and that workplace programs cater to a diverse population of onsite and remote employees. 

What you’ll be doing

• You are the primary point of contact / Directly Responsible Individual to landlords, vendors and local stakeholders for all workplaces within your country.

• Day-to-day implementation of policies, procedures, and programs that assure a well-managed, well-maintained building/s with a focus on functionality, comfort, safety, sustainability and efficiency.

• Streamline accessibility of our offices and services ensuring spaces and services are easy to navigate and use, automating and innovating to enable self service where it makes sense.

• Promote a high level of employee satisfaction by ensuring prompt responses to the concerns and needs of the occupants, environmental, health and safety, and quality programs. Ensure the same level of service from team members and Workplace vendors.

• Working alongside local and global stakeholders, develop and maintain a detailed understanding of Wolt’s business and key factors influencing their service requirements.

• Coordinating the activities, financials, vendors, and staffing required for current and future needs of the building, infrastructure and operations including owning the country facilities operating budget.

• Establish, maintain and manage vendor relationships and implement clear KPIs and contract management processes to ensure efficient service agreements are met.

• Leading and managing the local workplace team members including coaching, training and development of up to two direct reports (number depending on the size of location/s)

• Provide information and training to Vendor Partners including Receptionists and Facilities Managers on Wolt values and practices

• On-site stakeholder liaison during planning and construction of office expansions.

• Responsible for space planning, tracking, move coordination, and new hire space accommodations.

• Site Wide Event coordination, creating and communicating processes for employees to self manage large internal events, and coordinating workplace specific event related tasks such as workplace activation initiatives, cleaning, room setup and building specific protocols.

• Collaborate with Global Real Estate, Facilities, Safety, Security and Sustainability teams to roll out global policies and initiatives Woltwide.

What we look for

• Multi-year experience in Office, Workplace or Facilities Management in a global organization within a fast-paced and high growth environment

• Strong and passionate Customer focus

• Proven Vendor Management experience

• Ability and willingness to travel in order to properly support all locations in-Country (especially during office relocations and openings)

• Event Management experience a bonus

• Enjoy taking ownership and solving problems independently and proactively.

• Excellent written and verbal communication skills in English and the local language.

• Ability to work autonomously in a fast-moving environment, strong relationship building and stakeholder management skills, and a true growth mindset to consistently learn and develop skills.

• Comfortable collaborating remotely and dynamically using digital tools such as GSuite, Slack and Zoom.

Qualifications

• Multi-year experience in Office, Workplace or Facilities Management in a global organization within a fast-paced and high growth environment

• Strong and passionate Customer focus

• Ability and willingness to travel in order to properly support all locations in-Country (especially during office relocations and openings)

• Event Management experience a bonus

• Enjoy taking ownership and solving problems independently and proactively.

• Excellent written and verbal communication skills in English and the local language.

• Ability to work autonomously in a fast-moving environment, strong relationship building and stakeholder management skills, and a true growth mindset to consistently learn and develop skills.

• Comfortable collaborating remotely and dynamically using digital tools such as GSuite, Slack and Zoom.

• Strong communicator and fluent in Czech/Slovak and English.

Additional Information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! 

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!

Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page!