The Role
Provides onsite L1/L2 enterprise IT support for workplace incidents, troubleshooting LAN, Wi-Fi, printing, endpoint, and hardware issues. Manages incidents, service requests, and IT asset records in ServiceNow; supports hardware deployments and replacements; follows security, compliance, and operational procedures; participates in governance reviews; and delivers responsive customer service during high-pressure incidents. The role also collaborates with infrastructure, security, and workplace technology teams and identifies opportunities to improve or automate support processes.
Summary Generated by Built In
As a Workplace IT Support Engineer, you will:
- Provide L1/L2 onsite IT support for workplace incidents in enterprise environments.
- Troubleshoot and resolve LAN and Wi-Fi connectivity issues.
- Manage and support enterprise printing services and related incidents.
- Perform LAN/Wi-Fi proximity interventions and troubleshoot network-related workplace issues.
- Support hardware deployments, installations, configurations, and replacements.
- Manage IT assets and update asset records through ServiceNow.
- Handle incidents, service requests, and operational tasks using ServiceNow.
- Ensure workplace IT operations comply with security and operational protocols.
- Participate in governance reviews and support compliance-related activities.
- Deliver responsive customer support, particularly during high-pressure incidents.
What You Bring to the Table:
- 6+ years of experience in enterprise IT support or workplace IT services.
- Strong hands-on experience providing onsite L1/L2 IT support.
- Proven experience supporting LAN and Wi-Fi environments.
- Good understanding of enterprise printing services and troubleshooting.
- Practical experience using ServiceNow for incident and service request management.
- Experience supporting hardware deployment, configuration, and replacement activities.
- Strong customer service and stakeholder communication skills.
- Understanding of IT security, compliance, and operational procedures.
- Experience working in structured enterprise IT environments.
- Knowledge of workplace technology and Microsoft endpoint environments.
You should possess the ability to:
- Diagnose and resolve workplace IT incidents efficiently.
- Troubleshoot LAN, Wi-Fi, printing, and endpoint-related issues.
- Provide effective L1/L2 technical support in onsite environments.
- Prioritize and manage incidents based on business impact and urgency.
- Use ServiceNow effectively for incident tracking, documentation, and resolution.
- Communicate technical issues clearly to both technical and non-technical users.
- Work effectively under pressure while maintaining a strong customer-service focus.
- Follow security, compliance, and operational procedures consistently.
- Support hardware rollouts and manage associated IT assets accurately.
- Identify opportunities to automate or improve repetitive IT support processes.
- Collaborate with infrastructure, security, and workplace technology teams.
What We Bring to the Table:
- An opportunity to work in a structured enterprise IT support environment.
- Exposure to workplace infrastructure spanning endpoint, network, printing, and hardware services.
- Opportunities to work with ServiceNow for enterprise service management.
- Experience with LAN/Wi-Fi support and workplace network troubleshooting.
- Exposure to enterprise hardware deployment and asset management processes.
- Opportunities to work within established security and compliance frameworks.
- Exposure to governance and operational review processes.
Let’s Connect
Want to discuss this opportunity in more detail? Feel free to reach out.
Recruiter: Aswin Dhanvandhar
Phone: +31 20 369 0609 ; Extn :141
LinkedIn:https://www.linkedin.com/in/aswin-dhanvandhar/
Skills Required
- 6+ years of experience in enterprise IT support or workplace IT services
- Strong hands-on experience providing onsite L1/L2 IT support
- Experience supporting LAN and Wi-Fi environments
- Understanding of enterprise printing services and troubleshooting
- Practical experience using ServiceNow for incident and service request management
- Experience supporting hardware deployment, configuration, and replacement activities
- Strong customer service and stakeholder communication skills
- Understanding of IT security, compliance, and operational procedures
- Experience working in structured enterprise IT environments
- Knowledge of workplace technology and Microsoft endpoint environments
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The Company
What We Do
STAFIDE is a Netherlands-based niche technology talent consulting company operating across Europe. It helps organizations identify, recruit, and deploy technology professionals in areas including cybersecurity, cloud engineering, software development, data analytics, ERP, infrastructure, and digital transformation. Its services include recruitment, workforce engagement, secondment, onboarding support, workforce deployment, and workforce analytics that support technology hiring and expansion.
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