Workplace Hospitality & Operations Manager

Location: New York City, NY (Manhattan office)

The Corporate Hospitality and Operations Manager is accountable for the delivery of a suite of Workplace Solutions services, while supporting the strategy of the business. These services include office operations, customer service activities such as client welcome experience, catering, meeting and events production, audio-visual support. This role manages the related people teams and operating budgets as well as vendors and other business partner relationships. The Manager ensures high service delivery that aligns with and responds to the North America Workplace and Canada leadership strategic direction and vision, and that it meets or exceeds appropriate customer service level requirements

Key Responsibilities:

• Coordination with building management for daily operations, sustainability goals, and capital projects

• Oversees Accenture's Workplace Solutions operations across all Accenture business entities within the areas of responsibility

• Implementing strategic service model options to ensure consistency across existing operating models, technologies and business applications to continually support Accenture's Workplace Solutions strategy and continuing evolution

• Ensures the delivery of services is in line with new predefined standards proactively adapting its changing needs of our digital and mobile workforce and environment

• Establishes new service standards and enforce policies, ensuring appropriate corporate control and local business relevance

• Develops comprehensive metrics collection and reporting processes to support evolving business needs.

• Plans, manages and accounts for Workplace service delivery and operating budgets within the areas of responsibility

• Manages key relationships with external service providers and vendors

• Manages key relationships between Workplace Solutions, stakeholders and other customer groups, Corporate Functions and user groups to ensure customized service and correct alignment with business priorities

• Seeks sponsorship and support for program objectives and outcomes, and collaborate with stakeholders 

• Develops annual operating budgets, approve and monitor budget expenditures, prepare budget revisions, provide interim status reports on all accounts and oversee proposals to gain additional funding 

• Provides leadership, direction, resource allocation, development and employee supervision within the areas of responsibility (including people development strategy and succession planning)

• Supervises individuals/team and account for the integrity of key human resources processes, optimizing workforce development, salary reviews, recruitment processes and performance management

• Responsible for stakeholder management among constituents

• Maintains staffing plan inline with service delivery expectations

Job Requirements:

• Ability to travel between multiple locations in New York Metro (NY and NJ)

Basic Qualifications:

• Minimum of 7 years' experience supervising and/or managing a team in a hospitality and/or customer service delivery role

Preferred Skills:

• Experience managing cross-functional teams

• Experience interacting with building management of a Class A building.

• Experience supervising large teams of 20+

• Experience managing facilities & maintenance in a luxury property or high touch corporate environment.

• Experience in project management or capital projects.

• Ability to laisse with all levels from analyst to executive

• Ability to assist with venture & acquisition onboarding duties.

• Crisis management and business continuity experience

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location                                    Annual Salary Range

California                                           $94,400 to $224,600

Cleveland                                            $87,400 to $179,700

Colorado                                            $94,400 to $194,100

District of Columbia                         $100,500 to $206,700

Illinois                                                 $87,400 to $194,100

Maryland                                           $94,400 to $194,100

Massachusetts                                  $94,400 to $206,700

Minnesota                                         $94,400 to $194,100

New York/New Jersey                    $87,400 to $224,600

Washington                                      $100,500 to $206,700

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

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Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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