Workplace Experience Specialist

The Role

We are looking for a passionate and proactive Workplace Experience Specialist to join our team in London, supporting our growing office of around 160 employees.

In this role, you will be instrumental in ensuring the smooth operation and maintenance of our workplace, while also providing support that extends far beyond day-to-day facility maintenance. Your mission is to deliver a 7-star employee experience across all our workplace environments.

Reporting to the Workplace Experience Manager, you will also have the opportunity to support other hubs in our portfolio and must be open to occasional travel.

This is more than just an operational role. We are looking for someone who brings a critical and analytical mindset, a passion for continuous improvement and the energy to make things better every day. You are organised, structured and able to effectively prioritise tasks and solve problems with a positive, can-do attitude.

What you'll be doing

• Own the daily workplace environment and ensure that it consistently delivers a 7-star experience to all employees.
• Ensure the office operates smoothly, safely and to the highest standards by proactively identifying and addressing issues before they impact the employee experience.
• Perform regular walkthroughs to assess workspace conditions, flag improvement opportunities, and ensure the office looks and feels its best.
• Coordinate and manage office resources, including supplies, equipment, and furniture, ensuring everything is well-stocked and functioning.
• Monitor and oversee contracted services (e.g., food & beverages, maintenance, cleaning, security, gardening, waste management) to ensure optimal cost, service quality and response time.
• Collaborate with Experience and Health & Safety teams to maintain a safe, clean and comfortable workplace environment.
• Reinforce and amplify safety protocols and emergency procedures within the workplace.
• Act as a key point of contact for internal stakeholders and external vendors, ensuring expectations are managed and met with professionalism.
• Support and help coordinate workplace-related projects and internal events, working closely with internal teams to manage logistics and execution.
• Liaise with external suppliers and service providers to ensure timely and quality delivery of services.
• Assist with front desk tasks, including managing incoming and outgoing mail, packages and deliveries.
• Handle daily administrative tasks including invoice processing, purchase order tracking, expense monitoring and office-related budget control.
• Monitor and manage communications through Slack, email, and Zendesk tickets; categorise, prioritise, escalate and ensure timely resolution of requests.
• Create and send out relevant internal communications and announcements related to the workplace.
• Obtain and compare quotes for purchases, negotiate favourable terms and track procurement of goods and services.
• Maintain a critical and analytical eye on all workplace operations, always looking for ways to improve processes, enhance efficiency and elevate the employee experience.
• Manage and prioritise multiple tasks with structure, clarity and a positive hands-on approach even in a fast-paced environment.
• Support additional hubs in the portfolio when needed and be available to travel occasionally.

What will you need to succeed

• A genuine passion for creating exceptional workplace experiences.
• A continuous improvement mindset with strong attention to detail.
• Highly organised and capable of managing multiple priorities simultaneously.
• A natural problem-solver who stays calm under pressure and takes initiative.
• Strong interpersonal and communication skills – a true team player and stakeholder partner.
• A positive, can-do attitude with a proactive approach.
• A hands-on person capable of carrying projects within its scope autonomously from inception to completion.

Our Benefits

• 💰 A competitive compensation package, including equity options in TravelPerk;
• 🌴 25 days annual leave plus bank holidays;
• 💼 Company Pension Plan with Aviva; 
• 💊 Private medical insurance from Bupa;
• 🙌 Life insurance with Zurich;
• 🧘‍ Income Protection + Wellbeing App with Unum;
• 🦷 Access to voluntary dental insurance through Bupa;
• 🚲 Tax-efficient schemes such as Cycle2Work & electric car leasing via Octopus;
• 💪 Discounts on 12-month gym memberships with GymFlex;
• 💙Spring Health - Get access to 12x therapy & 12x coaching sessions per year! - a mental health support tool with access to therapists year round;
• 🎟️ Access to a wide variety of discounts and rewards;
• 🥳 Unforgettable TravelPerk events, including our spectacular annual summer party;
• 👶 Parental leave: 12 to 16 weeks, based on eligibility factors;
• 🫶 16 paid hours per year to volunteer for a cause of your choice;
• 📈 Exponential growth opportunities

"TravelPerk doesn’t require academic studies for this position. We select based on experience and potential, not credentials".