Workplace Experience Specialist

About GeoComply

We’re GeoComply! We are at the forefront of geolocation, cybersecurity, and anti-fraud innovation, developing and delivering cutting-edge technologies to help ensure regulatory compliance, combat bad online actors, alleviate user friction, and protect businesses from fraud.

Achieving significant business and revenue growth over the past three years and dubbed a tech “Unicorn,” GeoComply has been trusted by leading global brands and regulators for over ten years. Our compliance-grade geolocation technology solutions are installed on over 400 million devices and analyze over 12 billion transactions a year.

At the heart of it all is the people, united by a deep commitment to problem-solving and revolutionizing how people and businesses use the internet to instill confidence in every online interaction. With teams across five countries, three continents, and a global customer base, we have no plans to slow down.

The Role

The Workplace Experience Specialist in Vancouver oversees the overall workplace environment, ensuring it supports the productivity, engagement, and well-being of all employees. This role will manage the office's day-to-day operations, coordinate events, handle facilities management, and provide administrative support. The ideal candidate will be proactive, with a strong sense of ownership, excellent communication skills, and a commitment to creating a positive workplace experience.

Work Environment

This role is an in-office position, Monday - Friday, 7:30 AM - 4:00 PM.

Key Responsibilities

• Office Management:
• Lead office operations, ensuring a clean, organized, and functional workspace.
• Develop and implement office policies and procedures, maintaining consistency across regional offices.
• Oversee space planning, office moves, seating assignments, and office layout adjustments, ensuring optimal use of space.
• Manage office supplies and vendor relationships, ensuring cost-effective purchasing and prompt issue resolution.
• Collaborate with IT to ensure technology needs are met, including AV equipment, workstations, and conference rooms.
• Collaborate with the HR team on onboarding and offboarding processes, ensuring a smooth experience for new hires and departing employees.
• Employee Engagement Projects
• Own corporate Swag strategy by ensuring inventory levels are maintained, tracking distribution for company events, employee onboarding, and client gifts, and managing the budget for swag purchases. Coordinate with vendors to ensure timely delivery and quality of items while also organizing storage and maintaining records of all swag-related activities.
• Global library program management: Implement and manage a check-in/check-out system for borrowing library items, tracking usage, and returning materials. Coordinate with Sr leader and employees to gather feedback on desired additions to the library collection and regularly update the offerings. Promote the library program through internal communications and events to encourage employee engagement and learning.
• Facility and Maintenance Management:
• Coordinate general office repairs, and preventative maintenance and manage facility-related issues with building management and vendors as needed.
• Lead local health and safety initiatives, ensuring compliance with all regulatory requirements.
• Manage relationships with building management, contractors, and service providers.
• Oversee sustainability initiatives, including energy usage, waste reduction, and recycling programs.
• Monitor and track facilities-related expenses.
• Event and Travel Coordination:
• Lead the planning and execution of Vancouver office events, including employee engagement activities, team-building events, and office celebrations.
• Manage the company’s travel program. For individual and group travel, and ensuring cost-effective travel arrangements.
• Provide travel guidance and support to G’ians.
• Financial and Administrative Support:
• Manage the office budget, including tracking expenses, processing invoices, and reconciling accounts.
• Develop and maintain documentation for all workplace processes, ensuring easy access for relevant stakeholders.
• Manage the reconciliation of the company’s travel credit card expenses, ensuring accurate tracking, documentation, and reporting of all travel-related expenditures.
• Work closely with the finance team to resolve discrepancies and ensure timely processing of travel expenses.
• Strategic Initiatives:
• Identify opportunities to improve the workplace experience, including implementing new technologies, amenities, and services that enhance employee satisfaction.
• Lead or participate in cross-functional projects to improve workplace efficiency, employee engagement, and operational excellence.
• Stay current on industry trends and best practices in workplace management, making recommendations for continuous improvement.

Who You Are

• Experienced: 3+ years of experience in office management, facilities management, or a related field, preferably in a fast-paced and dynamic environment.
• Service-Oriented: Committed to providing exceptional service to all stakeholders, with a strong sense of urgency and the ability to prioritize effectively.
• Problem Solver: Ability to think critically and execute solutions quickly, focusing on continuous improvement.
• High Standard of Excellence: You hold yourself and your team to a high standard and consistently deliver top-quality work.
• Detail-Oriented: Strong organizational skills and attention to detail are essential in managing multiple tasks and responsibilities.
• Innovative: A proactive approach to identifying opportunities for improvement and implementing innovative solutions.
• Committed: A strong commitment to upholding company values and creating a positive, inclusive workplace culture.

Apply Now!

Interested in joining our team? Send us your resume and a cover letter. We can’t wait to meet you!

Commitment to Diversity and Equity.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity rather than ticking boxes, so if this resonates with you, please apply.

Search Firm Representatives Please Read Carefully

We do not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by GeoComply due to an agency referral where no existing agreement exists with the GeoComply Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the GeoComply Talent Acquisition Team.

Why GeoComply?

Joining the GeoComply team means you’ll be part of an award-winning company to work, learn and grow. We are fast-paced, high-impact, and have a can-do team culture.

To be successful in our organization, you need an eager attitude, professionalism, and the confidence to willingly work to prove yourself and your ideas, and earn the trust of the organization.

Here’s why we think you’d love working with us.

We’re working towards something big

We’ve built a reputation as the global market leader for geolocation compliance solutions for over 10 years. We’re trusted by customers from all over the world, and the next few years will be particularly exciting as we continue to scale across new markets.

Our values aren’t just a buzzword

Our values are the foundation for what we as a company care about most. They signify the commitment we make to each other around how we act and what we stand for. They are our north star as we work together to build a company we’re all proud to be a part of. Learn more, here.

Diversity, equity, and inclusion are at the core of who we are

In collaboration with our team and external partners, we promote DEI in our recruitment and hiring practices; scholarships and financial aid; training and mentorship programs; employee benefits, and more.

Learning is at the heart of our employee experience

At GeoComply, we foster an environment that empowers every employee to gain the knowledge and abilities needed to perform at their very best and help our organization grow. From a professional development budget to local training opportunities, knowledge-sharing sessions and more, we are continually investing in employee career growth and development.

We believe in being a force for good

We profoundly care about our impact on the world and strive to make meaningful contributions to the communities we work and live in. Our Impact division focuses on philanthropic and social responsibility initiatives, including supporting our local communities, advancing equality, and harnessing our technology to protect vulnerable groups. Learn more, here.

We care about our team

Our GeoComply team is talented, driven and hard-working, and is known for its positive attitude and energy. At GeoComply, we take care of our employees with the total package. Team members are generously rewarded with competitive salaries, incentives, and a comprehensive benefits program.

We value in-person collaboration

GeoComply culture thrives on a dynamic mix of in-person energy and independent focus and we champion a hybrid work model that blends the energy of in-person collaboration with the flexibility to work from home. Our 3-day in-office policy fosters teamwork and innovation, while also recognizing the importance of individual work styles and needs.

- - - - - - - - - -

At GeoComply, we live our value of Act with Integrity. Our workplace is built on mutual respect and inclusion, and we welcome applicants of all backgrounds, experiences, beliefs, and identities. Creating an accessible interview experience for all candidates is important to us. If you have any requests (big or small) throughout our hiring process, please don’t hesitate to let us know so we can do our best to prioritize your needs.

We care about your privacy and want you to be informed about your rights. Please read our Applicant Privacy Notice before applying for the position.