Workplace Experience Specialist
Salary: £30,000 per annum, plus company benefits
Location: London, EC2M
Contract: Full time, Permanent
Shifts: 37.5 hours per week, working Monday to Friday, rotating shifts between hours of 8.00am and 8.00pm with 1 hour unpaid lunch break
Work model: Fully on-site
Williams Lea seeks a Workplace Experience Specialist to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
The role of the Workplace Experience Specialist to provide a professional print and mail room service to employees and contractors. Reporting to the Account Manager, the Workplace Experience Specialist will assist the client to meet deadlines and produce a high standard of work and put the customer/client first and foremost.
Key Responsibilities
- Scan, print and copy documents for the client making sure work is quality checked and sent back correctly.
- Deal with incoming post. Sort and scan everything and e-mail to the relevant departments.
- Deal with outgoing post by Franking/Royal Mail.
- Book couriers and deal with incoming couriers quickly and efficiently.
- Build relationship with clients and manage their perceptions and expectations.
- Support colleagues and work as a team in order to achieve the best results for clients.
- Comply with departmental procedures.
- Assist with stationery. Check and stock cupboards, record items that need ordering.
- Floor walks, deliveries to desk and MFD checks/first line fixes.
Personal attributes:
- A willing and enthusiastic attitude.
- Good PC skills with knowledge of Microsoft Word and Excel.
- Previous Post room and Reprographics experience would be preferable but not essential.
- Good customer service skills.
- Able to think outside the box and make decisions if required in the absence of the Team Leader or Senior Operator.
- Able to handle difficult situations well and to act appropriately
- Display an adaptable and flexible approach.
- Team player – not only within their team but personable and will help out wherever required to get the job done
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
- 25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles)
- Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview, please contact us at [email protected] (we do not accept applications to this email address).
View our Privacy Notice https://www.williamslea.com/privacy-statement
Skills Required
- Good PC skills, including knowledge of Microsoft Word and Microsoft Excel
- Good customer service skills
- Ability to think independently and make decisions when required
- Ability to handle difficult situations appropriately
- Adaptable and flexible approach
- Team-player attitude and willingness to assist colleagues
- Previous post room and reprographics experience
Williams Lea Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Williams Lea and has not been reviewed or approved by Williams Lea.
-
Healthcare Strength — Healthcare Strength: Health coverage includes medical, dental, vision, and prescription options, with the package characterized as comprehensive and acceptable in practice. Positive remarks highlight health insurance quality within the core offering.
-
Retirement Support — Retirement Support: A 401(k) with employer match is provided alongside company-paid life insurance and disability coverage. These elements establish a standard foundation for long‑term financial security.
-
Leave & Time Off Breadth — Leave & Time Off Breadth: Paid time off, paid holidays, and paid parental leave are part of the offering in many roles. This breadth supports time away for rest and family needs.
Williams Lea Insights
What We Do
Williams Lea is the global provider of tech-enabled skilled business-critical support services to financial, legal and professional services firms, connecting people, processes and technology to streamline key business and administrative functions and helping companies adapt to a more virtual and digital workplace. Built on a strong heritage, great client relationships and a talented team, Williams Lea is the trusted global outsourcing provider to clients in highly regulated environments. Williams Lea serves clients in 20 countries across four continents and has 7,000 employees worldwide. Williams Lea is backed by Advent International, one of the largest and most experienced global private equity investors.
