Workplace Experience Specialist

Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

Here, entrepreneurs, self-starters, team players, and big problem solvers unite behind a common cause. Here, we’re applying data analytics, AI and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you.

As we continue to grow, we are seeking a dynamic and proactive Workplace and Hospitality Specialist to manage the Austin workplace operations, meetings and events, and people engagement at Care.com. This role is pivotal in shaping and maintaining an efficient and welcoming workplace that aligns with the company's culture and objectives. Reporting directly to the Director of Workplaces, this role will primarily focus on the Austin day-to-day operations, planning and executing meetings and events while also spearheading people engagement activations across the company. The ideal candidate will be highly organized, creative, and passionate about fostering a culture of belonging and collaboration within the workplace.

What You’ll Do:

• Facilities Management:
  • Plan and manage daily office operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives and our hospitality experience.
  • Facilitate daily office services ranging from workspace set-up, A/V support, inventory and ordering of supplies, and space reservations and utilization.
• Meetings and Events:
  • Collaborate with relevant stakeholders to understand event objectives and tailor the experiences to meet the specific needs from planning to execution.
  • Ensure events are within company policy and budgeting requirements.
  • Key stakeholder in the planning, programming and production of monthly townhalls and other executive leadership meetings with Director of Workplaces.
• People Engagement:
  • Key stakeholder in the programming and cultivating intentional and thoughtful engagement initiatives with a holistic approach that fosters a sense of belonging and community across the company with Director of Workplaces and other stakeholders.
  • Work closely with leaders, Employee Resource Groups (ERGs), affinity groups, and other stakeholders to design and implement engagement activities.
  • Proactively develop a calendar of events and assist with the communication to drive participation.
  • Regularly assess the effectiveness of engagement efforts and implement improvements based on feedback and insights.
• Leadership and Development:
  • Implement strategies to encourage collaboration, productivity, and innovation within the workplace.
  • Collaborate with cross-functional teams, including HR, IT, and Finance to ensure alignment of workplace strategies aligned with business objectives
  • Develop and maintain strong vendor partnerships.

• 7+ years of experience in hospitality, retail, or facilities management.
• Experience in planning and executing complex meetings and events with multiple stakeholders having influence.
• Excellent organizational and communication skills.
• Responsive, flexible, adaptable
• Comfortable with technology
• Critical thinking skills
• Proactive, self-starter
• Have a “Make things happen” mindset
• Bachelor's degree in Business Administration, Hospitality Management, or related field is preferred

Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services to customized corporate benefits packages covering the care needs of working families. Since 2007, families have relied on Care.com's industry-leading products — from child care to senior and adult care, pet care, and home care.

Salary Range:  $70,000  - $82,500 annually: The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com’s total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).
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