Workplace Experience Senior Analyst - Bangkok Based

About the Role
Agoda is seeking a passionate Workplace Experience Senior Specialist to drive change and continuous improvement at our Bangkok headquarters and across our global portfolio. In this role, you will help shape the future of employee experience by gathering feedback and introducing innovative solutions and best practices to enhance Agoda’s workplace environment.

The ideal candidate has experience implementing new workplace strategies and services, understands the activity-based working concept, and can proactively anticipate and resolve operational challenges.

You will be responsible for ensuring operational excellence across all service suppliers, ideally within an Integrated Facilities Management (IFM) structure. Strong attention to detail is essential to maintain organized facilities and ensure that both employee and visitor experiences consistently meet Agoda’s high standards.

As a member of the Real Estate and Workplace Services Team, you will play a key role in delivering a holistic employee experience. Your responsibilities will include supporting workplace-related inquiries, updating Q&A resources and articles, greeting visitors, and coordinating events.

We are looking for someone with a productive and positive mindset, strong stakeholder management experience, excellent problem analysis and problem-solving skills, and the ability to adapt and thrive in a dynamic environment.

Key Responsibilities:

• Act as a primary point of contact for Workplace Services for both internal and external stakeholders; monitor and manage communication channels with employees.
• Maintain and monitor project plans, schedules, work hours, budgets, and expenditures. Ensure timely and accurate reporting to keep stakeholders and employees informed.
• Supervise workplace services, including continuous monitoring of office facilities and employee experience. Coordinate with suppliers to ensure effective service delivery and address operational priorities as needed.
• Validate maintenance and repair work performed by technicians, vendors, and contractors. Ensure supplier deliverables meet Agoda’s standards, service level agreements (SLAs), and contractual obligations.
• Administer budgets for workplace services and operations: create purchase orders, compile quotations, prepare recommendations and business cases for internal approvals, and follow up on payments and contracts.
• Maintain and develop strong relationships with vendors, building management, and landlords.
• Coordinate inventory management of office equipment and consumables; ensure accurate reporting and forecasting to avoid stock disruptions.
• Provide excellent facilities support to employees. Coordinate and handle requests and feedback with prompt response and follow-up. Manage expectations and understand escalation routes.
• Manage the ticketing system for facility and maintenance requests, as well as employee support for workplace-related matters.
• Assist the team in implementing and executing training programs to ensure the highest quality operations and services through consistency and efficiency.
• Continuously strive to improve efficiency and quality of work processes and duties; utilize and develop new metrics, and create effective service procedures, policies, protocols, and standards.

Requirements:

• 3-5 years of working experience in facility & maintenance, administration, project coordinator or related fields.
• Understanding of facility management, office management, general management, property, and business administration or equivalent.
• Understanding of customer service, being service-oriented and detailed-oriented
• Excellent verbal and written communication skills in English.
• Able to communicate effectively with different stakeholders across different levels
• Professional appearance and manner with strong interpersonal skills
• Strong administrative, organizational, time management, planning, and problem-solving skills
• Productive with can-do attitude, highly adaptive & flexible, and willing to learn & explore
• Positive disposition, team player, multitasking abilities to get stuff done at a high quality in timely fashion
• Ability to handle multiple priorities and deal with ambiguity
• Proficiency in Microsoft Office programs