JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves: As a Workplace Experience Receptionist at JLL, you will deliver elevated client and guest experiences while serving as the welcoming face of our Wichita facility. This role combines your passion for service, exceptional people skills, and enthusiasm for creating a hospitality-focused environment that reflects JLL's commitment to extraordinary guest services. You'll be an integral part of the facilities team while interfacing with services across the organization to anticipate needs, identify issues, and deliver creative solutions that create lasting, memorable experiences for clients and guests.
What your day-to-day will look like:
Warmly welcome guests and callers while anticipating their needs and assisting with arrivals, departures, office orientations, and requests
Engage visitors, employees, and callers in a manner that makes them feel welcomed and assisted in helpful and timely fashion
Connect with clients, customers, and support teams while collaborating to proactively anticipate needs and identify issues
Deliver creative solutions while being familiar with all facility services and working with facilities management to cultivate hospitality approach
Work across teams to proactively communicate and prepare for meetings and events, intentionally anticipating and addressing concerns
Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills throughout all interactions
Act as central point of contact, providing information and wayfinding for campus, services, and activities
Actively monitor and maintain front desk, lobby, and surroundings to ensure safe, clean, organized environment reflecting brand standards
Create work orders for custodial, maintenance, safety, and security concerns through appropriate channels and systems
Provide support and assistance with meeting room bookings, reports, and updates as needed
Identify potential risks and escalate appropriately to prevent privacy breaches, security incidents, or operational disruptions
Required Qualifications:
Minimum 1-2 years previous customer service or hospitality-related experience
People-focused mindset with passion for creating experiences that exceed expectations
Flexibility and positive attitude in managing shifting daily priorities
Excellent communication skills with ability to interact professionally in verbal and written formats
Fluency in English required for effective client and guest interaction
Multi-tasking abilities with skills to prioritize while ensuring consistent and elevated guest experiences
Working knowledge of information technology tools and platforms
Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)
Preferred Qualifications:
Experience in hospitality or customer service environments
Background in facilities management or workplace experience coordination
Knowledge of work order management systems and administrative support processes
Experience with meeting room booking systems and event coordination
Understanding of security and safety protocols in corporate environments
Location: Onsite - Wichita, KS 67220
Schedule: Full-time, non-exempt position. Hours range from 7am-5:30pm Monday through Friday depending on business needs.
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Location:
On-site –Wichita, KSIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Accepting applications on an ongoing basis until candidate identified.
Skills Required
- 1–2 years of previous customer service or hospitality-related experience
- People-focused mindset and passion for creating experiences that exceed expectations
- Flexibility and positive attitude when managing shifting daily priorities
- Excellent verbal and written communication skills
- Fluency in English
- Ability to multitask and prioritize while maintaining elevated guest experiences
- Working knowledge of information technology tools and platforms
- Working knowledge of Microsoft Office, including Teams, Excel, PowerPoint, Word, and Outlook
- Experience in hospitality or customer service environments
- Background in facilities management or workplace experience coordination
- Knowledge of work order management systems and administrative support processes
- Experience with meeting room booking systems and event coordination
- Understanding of security and safety protocols in corporate environments
- Authorization to work in the United States without visa sponsorship
JLL Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JLL and has not been reviewed or approved by JLL.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, spanning medical, dental, vision, life, disability, FSA options, and mental health support. The package is frequently characterized as “great” or “good,” reinforcing its perceived robustness.
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Retirement Support — Retirement benefits include a 401(k) with a strong employer match and access to related savings options such as a Roth 401(k). The presence of an employee stock purchase program and charitable matching further supports long-term financial value.
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Leave & Time Off Breadth — Time-off benefits include paid holidays and PTO that is often described as generous and flexible, alongside bereavement and military leave. Remote/hybrid flexibility is also part of the total rewards picture, increasing perceived overall value.
JLL Insights
What We Do
We’re a leading professional services firm that specializes in real estate and investment management. JLL shapes the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. We want the most ambitious clients to work with us, and the most ambitious people to work for us. Join us.
