Workplace Experience Manager

Role at a Glance

We’re looking for an excited and driven individual to join our PeopleTeam as a Workplace Experience Manager..  This role is on-site, based in our gorgeous local HQ in Guadalajara, but you will also oversee our LATAM satellite offices in Mexico City and Hermosillo.  You’ll be the go-to person for anything office and employee workplace experience-related. 
The ideal candidate has a passion for supporting others and cares deeply about fostering an inclusive work environment that allows all employees to bring their best selves to work. This role is a fantastic opportunity for someone who wants to gain insight into the venture and startup ecosystems while also directly impacting company culture.

Role Responsibilities:

Office Operations & Inventory Management

• Oversee day-to-day office operations and act as the first point of contact for all office and employee experience related inquiries.
• Track, order, and stock office supplies while ensuring our employees have healthy and readily available snacks and essentials.
• Manage inventory for office equipment, supplies, and materials.
• Handle full-cycle catered meals for assigned offices:
  • Gather employee meal orders.
  • Coordinate delivery with vendors.
  • Review and approve office management related invoices.

Employee and Guest Support

• Provide exceptional customer service to employees and guests, ensuring everyone feels supported and welcomed.
• Act as a host for visiting employees and guests, arranging equipment, supplies, and travel accommodations as needed.
• Anticipate and initiate resolutions to potential issues relative to employee working conditions or event planning.

Culture and Event Planning

• As part of the PeopleTeam, you’ll help support, create and execute culture-building initiatives and employee engagement programs.
• Organize and execute company events from start to finish, including:
  • Venue identification and negotiation.
  • Vendor coordination and management.
  • Hosting and ensuring seamless execution.
  • Plan, coordinate and host bi-monthly global team meetings, ensuring a seamless experience for both in-person and virtual participants.

Facilities Support

• Collaborate with the Facilities Team to maintain a comfortable, functional, and inspiring office environment.
• Support office-related projects, repairs, and improvements as needed.
• Implement site-specific programs, procedures, and systems to maintain a safe and efficient work environment.
• Ensure all offices in LATAM exemplify company culture, mission and values.

Event and Vendor Management

• Work closely with other departments such as the Office of CEO, to plan and execute local and global company events, including managing the full event lifecycle.
• Negotiate rates with venues and vendors to align with budget goals.
• Manage catered meals, from gathering employee orders to coordinating deliveries and reviewing invoices.

What Makes You Stand Out

• You’re a natural connector with a passion for building community and fostering belonging.
• You’re highly organized, detail-oriented, and able to juggle multiple priorities with ease.
• You thrive in fast-paced environments and are proactive about solving problems.
• Your creativity shines in planning engaging and memorable events.

Qualifications

• 3-5 years in office management, event planning, or operations.
• Bachelor’s degree in Business Administration, Communications, Hospitality, or a related field is a plus.
• Proficiency in both English and Spanish is required, with excellent written and verbal communication skills.
• Proficient in Google Suite and Ai functions.  Familiarity with virtual event platforms is a bonus.
• Proven project management ability that demonstrates your ability to organize, find solutions, and follow through.
• Strict attention to detail while maintaining timeliness and accuracy.
• Passionate about delivering excellent levels of customer service, with strong communication, organizational, prioritization, and planning skills with a can-do attitude.
• Confident working with minimum supervision while delivering timely results.
• Passionate about delivering excellent levels of service to employees, vendors, and guests.
• Ability to take on a high level of responsibilities from day one.
• Travel: 5-10% travel to Mexico City, Hermosillo occasionally.
• Bonus: Familiarity with high-growth startups or the Tech Industry. Experience in facilities roles, event planning. 

Perks: 

• Enjoy generous PTO and sick leave, because we believe in balance.
• Fuel your days with free snacks and paid lunches in the office.
• We've got your health covered with Major Medical Health Insurance.
• Stay nourished with food vouchers and plan for your future with savings funds.
• Unlock stock options and own a piece of our success!
• Work with the best tools and equipment, setting you up to thrive.
• And the best part? Endless growth opportunities await you as we rapidly expand!