Workplace Experience Manager

Cloudinary is looking for a People Experience Manager with a passion for people and a desire to help drive culture. This is a great opportunity for you to drive a high-quality employee experience through initiatives and bring out the best in people. Your goal is to enhance the workplace experience with your know-how to develop an environment for increased creativity, productivity, and well-being. You will drive continuous improvement in the operational efficiency and processes across our locations, constantly finding ways to improve our processes while providing exceptional service and effectively managing our costs.

Responsibilities:

• Must be physically in the office by no later than 8:30 am Monday, Wednesday, and Thursday, and no later than 7:15 am on Tuesdays. Must be able to stay until at least 5 pm on Thursdays.

Office Management

• Develop, implement, and maintain office guides and procedures.
• Oversee the maintenance of office facilities and equipment.
• Responsible for overseeing day-to-day operations of our office and related workplace programs.
• Manage office supplies inventory and place orders as necessary.
• Ensure the office environment is clean, safe, well-organized, and energetic.
• Manage meal service for the office.
• Manage mail via our PO box (regular pick-ups)
• Organize, select, and/or distribute swag to NA employees.
• Welcome new folks and visitors to the office and ensure they have everything they need to be comfortable and productive.
• Partner with IT to oversee the use and maintenance of office technology.

Activities and Events

• Responsible for planning, executing, and participating in regular events (ie. Happy Hour, volunteer, social activities) both in the office and remote
• Lead Employee Events and Activities committee.
• Meet weekly with the global team to coordinate and plan company-wide events (ie. Fun Day, Health Day, Family & Friends Day))
• Work closely with cross-functional leaders to assist with internal and external meetings and events (virtual and onsite).
• Assist with travel arrangements as needed.

Communication

• Act as the primary point of contact for internal and external communications.
• Proactively communicate weekly updates, and events, to the NA teams
• Share applicable communications to broader Cloudinary and external.

Project Management

• Assist in planning and executing office-related projects and events.
• Monitor project timelines and deliverables.

Financial Duties

• Assist in budget preparation and expense management.
• Handle invoices, and receipts, via Tipalti and Mesh.
• Liaise with the Finance team to ensure accurate financial record-keeping via Tipalti and Mesh

Compliance and Security

• Ensure compliance with health and safety regulations.
• Maintain confidentiality of sensitive information and documents.
• Implement and manage office security protocols.

New Employee Orientation

• Deliver a high-quality onboarding experience that helps new employees feel welcome and connected from their first day.

About You:

• 5+ years of owning and creating people experiences in a workplace
• Proven skills in planning, budgeting, and project management
• Experience with creatively planning and executing employee events
• Ability to handle sensitive and/or confidential information
• Experience working with building management and landlords, including office refurbishments, maintenance, and other facilities-related projects
• Exceptional written and verbal communication skills
• Experience with MacBook, Google Suite, MS Office, and Excel.

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