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Persona helps companies of all sizes verify individuals and businesses and automate any identity-related use case.
The Role
About Persona
Persona is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder — but more important — than ever, with AI enabling fraudsters to launch sophisticated accounts at scale and regulations evolving rapidly.
We’ve built Persona to support practically every use case and industry — that’s why we’re able to serve a wide range of leading companies. For example, Coursera uses Persona to ensure the right person is earning each degree. Meanwhile, OpenAI relies on Persona to keep bad actors out, protecting one of the world’s most powerful AI platforms from large-scale abuse in a time when AI is reshaping the way we work and live.
We believe that making the internet safer and more human requires a team that reflects the diverse, global nature of the people we aim to serve. We’re growing rapidly and looking for exceptional people to join us.
About the role:
Persona is excited to welcome a Workplace Experience Manager to our team! As our first New York City-based Workplace hire, you’ll be a key member of our broader Workplace team - playing a pivotal role in nurturing and evolving a people-first culture that keeps our team connected, engaged, and inspired through modern, thoughtful programs.
You’re someone who’s genuinely excited to create meaningful experiences for others. Whether it’s how we gather, how we celebrate, or how we use our space, you’re always thinking about how the workplace can better serve the team. Reporting to the Sr. Business Operations Manager, you’ll own the experience of our NYC space while also partnering closely with our SF-base Workplace team.
This is an onsite position based out of our Lower Manhattan office, steps from Madison Square Park.
What you'll do at Persona
- In collaboration with the Workplace team, design and execute monthly, quarterly, and annual company-wide events that make the workplace more enjoyable, inclusive, and energizing, helping our culture thrive as we scale.
- Serve as a cultural ambassador to the NYC office by creating a welcoming environment for both Personerds and guests.
- Bring fresh ideas to refine and expand existing perks and programs, including but not limited to our events, food & beverage program, janitorial services, security, and other vendors.
- Assist with space planning efforts to optimize the office layout, ensure common areas are tidy and meeting-ready, and maintain smooth onsite operations.
- Support employees with all day-to-day needs and help shape a consistent, people-first workplace experience across both coasts.
- ...and whatever else comes up in the day-to-day office life!
What you'll bring to Persona
- 3-4 years of Workplace Experience and Office Management; experience within a technology or startup environment strongly preferred
- Willingness to be onsite 8:30 AM - 5:00 PM (Monday - Friday) with occasional overtime
- Strong organizational and creative skills, with keen attention to detail and the ability to manage multiple, shifting priorities effectively
- Proven track record of being proactive, solving problems, anticipating others’ needs, and driving projects to close
- Experience organizing internal events, working with vendors, contracts, and related documents
- Excellent written and verbal communication skills
- Demonstrated ability to thrive in a fast-paced environment with high standards of excellence
- Work involves extended walking, reaching, bending, stooping, pushing, and/or pulling. Must be able to comfortably lift up to 20 lbs.
Compensation & equity
This salary range is the estimated base salary range. Base salaries are just one component of the total compensation package and are determined by a number of factors such as years of experience, expertise, qualifications and more. In addition to base salary, we offer competitive equity packages that play a big part in recognizing you for the huge impact you will have on helping us achieve our mission. Please note, the salary range is a guideline based on market data for roles located in the San Francisco Bay Area, and may vary depending on location. Salary ranges are subject to change without notice.
Benefits and perks
Persona offers a wide range of thoughtful and inclusive benefits for this role, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benefits, professional development stipends, wellness benefits, unlimited paid time off, among others. While we believe competitive compensation and benefits are a critical aspect of you deciding to join us, we do hope you consider why our core values and culture are right for you. If you’d like to better understand what it’s like working at Persona, feel free to check out our reviews on Glassdoor.
Diversity, equity, inclusion and belonging
At Persona, we strive to put diversity and inclusion at the forefront of everything we do, reflecting our core values. Our DEIB Employee Resource Group seeks to build a diverse and inclusive team that fosters an environment where each Personerd feels empowered to bring their unique differences to work and achieve their full innovative potential. Our hope is that by fostering such an environment, we strengthen our business and relationships by putting people first.
We strive to promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.
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The Company
What We Do
Persona helps businesses manage KYC/AML/KYB programs, fight fraud, and build trust by automating any identity-related use case with our flexible identity infrastructure. For example, we help Branch automate their KYC process and Coursera verify learners’ identities before delivering course credentials. Beyond securely collecting and verifying user information such as PII, government IDs, and biometric selfies, our platform also provides flexible case review and orchestration tools to help businesses streamline and automate their identity operations — from setting custom rules to ingesting third-party data and triggering external actions.
Why Work With Us
Persona's a leader in identity verification, offering unmatched flexibility to meet diverse business needs. With customizable building blocks, our product adapts to various industries, use cases, and risk levels. Our core value of having a People-first culture thrives on new perspectives that enrich the workplace and support our mission and value.
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