Workplace Experience Coordinator

Job Title

Workplace Experience Coordinator

Job Description Summary

The Workplace Experience Coordinator is a workplace ambassador, and a key member of the Cushman & Wakefield onsite account team for the client.
This individual shall provide a positive experience at the client’s offices, ensuring service excellence and enhanced experience for the users and occupants within the workplace. The purpose of this position is to support the facilities organization at a specific facility, set of buildings, or campus environment.
The Workplace Experience Coordinator will provide tactical support related to workplace tools & processes to ensure the facility remains ready to receive employees each day. This individual will be the eyes and ears of the workplace, and the first-line-of-response for all employee needs, partnering with cross functional teams to help take the employee experience to the next level in support of the client’s workplace priorities.
The ideal candidate will be hospitality-focused, showcase a contagiously positive attitude and exceptional communication skills, and have the ability to support facilities management and operations professionals in a faced-paced environment. We are looking for a collaborative, energetic self-starter who will thrive in situations where he/she can interact with and help people

Job Description

• Serve as the first point of interaction with employees and visitors, offering friendly service to those entering the office.
• Serve visitors by greeting, welcoming, and directing them appropriately. Notifies company personnel of visitor arrival.
• Email Voicemail box management.
• Maintain the reception, pantry and mother’s room areas, with daily walkthroughs, keeping these locations clean and free of clutter.
• Assist in planning and coordination of onsite events.
• Ensure company policies are followed.
• Coordinate production and distribution of reports proposals, and other materials.

• Pantry and Office Supplies Management
• Establish a list of pantry snacks, office supplies, cleaning supplies, to be ordered regularly.
• Establish and monitor the threshold level of your inventory to ensure timely reordering.
• Master the supply ordering system, reconcile, and recognize the receipt of goods and approve related invoices.

• Coordinate Events and Conferences
• Coordinate conference room space, invitations, catering, and other event planning activities as needed
• Coordinate lunch program (if established)
• Information Management
• Meet regularly with team – both on site and nationally, to develop and build our program of services
• Monitor Slack, Jira and Email channels and resolve questions or assign work
• Maintain and innovate onsite events and offsites.
• Provide high touch support to employees in the workplace. This includes, providing employees with tools, support, information and wayfinding to return to the office safely.
• Act as the first line of response to Technology and Facility related concerns, troubleshoot issues, and follow up as required.
• Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are safe and employee ready.
• Provide support for employees transitioning to and working within an unassigned and oversubscribed environment, including support for equipment and processes, introducing and reinforcing protocols & etiquette.
• Ensure complaints, questions, concerns and suggestions from employees are addressed and conduct follow-up, if needed.
• Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Share information with leadership and cross functional teams.
• Help support return to work safety guidelines, best practices, and standards for employees and cross-functional service teams.
• Organize and assist internal meetings and events as required.
• Assuring the office remains clean and orderly by supervising all cleaning personal on site.
• Supporting the team by undertaking fundamental administrative responsibilities and facilitating the alignment of overarching objectives across the portfolio.
• Note: This role requires on-site presence from Monday-Friday 8am-5pm.

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”