Workplace Experience Coordinator

Your Role

In this role, you’ll help us create exceptional experiences for clients, guests, and employees, bringing energy and organization to everything from events to daily office vibes. We’re seeking someone proactive, organized, and excited about making every interaction memorable. You’ll be essential to shaping a welcoming, vibrant, and collaboration-friendly workplace. This position will work with the Mexico and Monterrey offices.

What You Will Do

Employee Experience

• Ensure new hires feel welcomed and equipped to succeed.
• Coordinate orientation sessions, guide office tours, provide materials, and introduce new employees to the company culture and values.
• Work closely with the human resources team to organize employee activities.
• Gather employee satisfaction and engagement feedback through surveys and informal check-ins, using the data to drive improvements.
• Support and collaborate with Studio Coordinators and the business operations team to maintain the quality and appearance of the Studio Meetings.
• Coordinate and work with the Business operations team to create and maintain a professional environment where people are happy to come to work every day and enjoy their workspace – one that proudly conveys what we ALL do in some shape or form.
• Provide reception and office services backup coverage as needed.
• Provide administrative support on special projects as needed.

Event Planning & Coordination

• Support Marketing and Public relations events.
• Take charge of logistics, like booking venues, coordinating catering, setting up equipment, and preparing materials.
• Work closely with facilities manager and external vendors to ensure everything’s ready and on schedule.
• Maintain and share an event calendar, including client visits, new hire training, office visits, and all activities in the region’s offices.

Client and Visitor Experience

• Be the friendly face that greets clients and visitors, ensuring they feel comfortable and impressed.
• Make our meeting spaces inviting and engaging for clients, ensuring they have a productive, enjoyable experience.

Office Management Support

• Guide office tours and assist in organizing spaces so that everything flows just right.
• Manage office supplies and liaise with the Facility Manager and vendors to keep everything running smoothly.
• Ensure that the workspace reflects Gensler’s high design, cleanliness, and functionality standards.

Internal Communication & Engagement

• Keep everyone in the loop! Act as the point person between departments for coordinating events, schedules, and office culture.
• Help create internal communication materials like newsletters, event calendars, and fun announcements.
• Support initiatives that promote team spirit, engagement, and a positive office culture.

Your Qualifications

Education & Experience

• Bachelor’s degree in hospitality, communications, business, or a similar field—or equivalent hands-on experience.
• At least 2+ years of experience in event coordination, office management, or customer experience roles.

Skills & Abilities

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Fantastic communication skills, both written and verbal, English and Spanish.
• Strong organizational skills and the ability to juggle multiple tasks.
• The knack for building positive relationships with clients, vendors, and teammates.
• A keen eye for detail and a love for solving problems.
• A proactive and adaptable mindset—ready to thrive in a fast-paced environment.

Core Strengths We Value

• Customer Focus: You care about making every experience positive for clients and visitors.
• Collaboration: You enjoy working with a team and contributing across departments.
• Creativity: You love creating unique, engaging ways to make an impact.
• Project Management: You’re great at juggling priorities and meeting deadlines.
• Adaptability: You’re flexible and ready to roll with whatever changes come your way.