Service Desk L1
Asset Mgmt Services(Software),Airwatch:MDM Deskside,Altiris Endpoint Mgmt-Deskside,Asset Mgmt Services(Hardware),Asset Mgmt Services(Software),BBCA(BMC CM /Marimba)-Deskside,Blackberry Enterprise Services,Bomgar - Deskside,BYOD:MDM Deskside,Citrix Server_WP,Citrix Xen Deskside,Citrix XenApp Deskside,Domino:Msg and Collab,Endpoint Protection - Deskside,Enterprise Vault Msg/Collab,EUC Architect,EUC Product Manager,Exchange In-Premise,Global Account Mgmt,Go to Assist (Citrix)-Deskside,Google Apps Administrator,HW Mnanagemt Endpt -Deskside,Image (Build/Upgrade)-Deskside,Image Supp/Deployment Deskside,Install Shield:AppPkg-Deskside,LCS/OCS/Lync:Msg and Collab,Linux - Deskside,Macintosh - Deskside,Managed Print Service-Deskside,MobileIron:MDM Deskside,Network Access Ctrl - Deskside,Networks - Deskside,Notes:Msg and Collab,O365 Admin,Other Deploymnt tools-Deskside,Other Devices - Deskside,Others Tools/Apps:MDM Deskside,Patch Mgmt (WSUS/GPO)-Deskside,Portugese - Brazilian SD,Portugese - Portugal SD,ROBO Deskside,Same Time Msg and Collab,SCCM/SMS End pt Mgmt-Desksid,Servers - Deskside,Service Desk Cantenese,Service Desk Czech,Service Desk Danish,Service Desk Dutch,Service Desk English,Service Desk Finnish,Service Desk French,Service Desk German,Service Desk Hindi,Service Desk Hungarian,Service Desk Italian,Service Desk Japanese,Service Desk Korean,Service Desk Lead,Service Desk Malay,Service Desk Manager_WP,Service Desk Mandarin,Service Desk Microsoft App-V,Service Desk Microsoft RDS,Service Desk Norwegian,Service Desk Polish,Service Desk Romanian,Service Desk Russian,Service Desk Scandinavian,Service Desk Spanish - Latin,Service Desk Spanish - Spain,Service Desk Swedish,Service Desk VMware Horizon,Service_Delivery:Ops Mgr_WP,Service_Delivery:Shift Lead_WP,Service_Delivery:Tower Lead_WP,Service_Delivery:Track Lead_WP,Sharepoint Cloud,Sharepoint: In Premise,Storage and Backup - Deskside,Unified Comm:Msg and Collab,Unified Communication Arch,Voice and Accent Coach,Windows PC - Deskside,Wise Packaged Studio- Deskside,Zenworks Endpt Mgmt - Deskside,Batch Monitoring and Schedlng,Citrix Server,VMware :Virtualization,SCCM/SMS End pt Mgmt-Desksid,Patch Mgmt (WSUS/GPO)-Deskside,Others Tools/Apps:MDM Deskside
Skills Required
- Service Desk L1 support/experience
- SCCM/SMS endpoint management
- Patch management (WSUS/GPO)
- Citrix (Xen, XenApp, Citrix Server)
- VMware Horizon / virtualization
- MDM tools (AirWatch, MobileIron, Blackberry)
- Altiris, Zenworks, or similar endpoint management
- Remote support tools (Bomgar, GoToAssist)
- Exchange on-premise and O365 administration
- Google Apps administration
- Windows, macOS (Macintosh), and Linux desktop support
- Image build/deployment and packaging tools (InstallShield, Wise Package Studio)