Job Title
Workplace CoordinatorJob Description Summary
Job Description
Position: Workplace Experience Coordinator
Position Summary: The Workplace Experience Coordinator will be a key member of the Cushman & Wakefield onsite account team for the client. This individual will be responsible for supporting the creation of a workplace experience program that leverages technology, workplace design, amenities, and services to help drive employee engagement and retention for our client – ensuring people feel productive, healthy, and happy in a frictionless workplace.
Theis person will leverage employee data (both quantitative and qualitative) to help build a program that takes the employee workplace experience to the next level, partnering with cross functional teams to implement the strongest and most meaningful solutions. This individual will be responsible for the day-to-day tasks and initiatives related to the program. The ideal candidate will be hospitality-focused, showcase a contagiously positive attitude and exceptional communication skills, and have the ability to support facilities management and operations professionals in a faced-paced environment.
We are looking for a highly collaborative self-starter who will thrive in situations where they can interact with and help people.
Essential Responsibilities:
Work with cross functional teams in Facilities Management, Design, Strategy and Communications to help build and implement Client-specific programs focused on delivering exceptional employee experiences in the workplace.
Collaborate with cross-functional teams to obtain Voice of the Customer data (quantitative and qualitative) to capture service needs. Share information with leadership and cross functional teams.
Spearhead hospitality training programs for onsite Cushman & Wakefield service teams to ensure colleagues greet employees and guests with utmost courtesy and urgency to provide hands-on assistance when required.
Help implement experience-related guidelines, best practices, and standards for employees and cross-functional service teams.
Continuously evaluate and identify innovative ways to streamline and enhance service delivery to maximize the employee experience.
Support the development of short and long term tactical plans and programs for the innovation of workplace amenities and services based on strategic plans and user data.
Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are employee ready.
Proactively identify needed repairs, maintenance, or updates required in the workplace.
Ensure complaints, questions, concerns and suggestions from employees are addressed and conduct follow-up, if needed.
Provide exceptional service to Executives and key Stakeholders. Ensure prompt and efficient follow up on any issues/ requests.
Help articulate program goals and vision through storytelling, supporting data, and business cases.
Support development of case studies to showcase RIO and impact.
Project an approachable and professional image in personal appearance, manner, and demeanor.
Help develop building initiatives designed to create connections between occupants.
Responsible for delivering results related to all employee experience and customer satisfaction KPIs.
Key Competencies:
Competency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) required
Must be able to use laptop, mobile devices and wireless technologies
Showcase strong business acumen
Comfortable corresponding with executive level clients, and interacting with individuals at all levels
Detail oriented, confident, self-starter with exceptional organizational skills
Maintain a “can do” mentality with the ability to act with minimal information
Demonstrate integrity, accountability, self-awareness and strong work ethic
Ability to work under pressure, while acting in a calm manner
Showcase exceptional emotional intelligence and empathy
Important Experience:
Minimum of 5 years of related work experience in real estate services, travel/hospitality, brand/ product management, management consulting, or change management.
Education:
College/university degree
Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.
INCO: “Cushman & Wakefield”
Skills Required
- Minimum of 5 years related work experience in real estate services, travel/hospitality, brand/product management, management consulting, or change management.
- College/university degree.
- Competency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Ability to use laptop, mobile devices, and wireless technologies.
- Hospitality-focused with exceptional communication skills and a positive attitude.
- Ability to support facilities management and operations in a fast-paced environment.
- Strong business acumen.
- Detail oriented, confident, self-starter with exceptional organizational skills.
- Ability to work under pressure while remaining calm.
- High emotional intelligence and empathy.
- Comfortable corresponding with executive-level clients and stakeholders.
Cushman & Wakefield Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cushman & Wakefield and has not been reviewed or approved by Cushman & Wakefield.
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Retirement Support — A 401(k) with company match is consistently referenced as part of the package. Feedback suggests this provides a solid baseline for long‑term savings across many U.S. roles.
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Leave & Time Off Breadth — Paid time off and company holidays are regularly highlighted and described as a meaningful part of the offering. Feedback suggests time‑off benefits add tangible value alongside base pay.
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Parental & Family Support — Paid parental leave for primary and secondary caregivers, plus backup care and wellbeing resources, are described as available. These offerings indicate a supportive approach to family needs in many roles.
Cushman & Wakefield Insights
What We Do
Cushman & Wakefield (NYSE: CWK) is a leading global real estate services firm that delivers exceptional value for real estate occupiers and owners. Cushman & Wakefield is among the largest real estate services firms with approximately 53,000 employees in 400 offices and 60 countries. In 2019, the firm had revenue of $8.8 billion across core services of property, facilities and project management, leasing, capital markets, valuation and other services.
