The Role
Provides front-of-house reception and workplace support for a New York office. Responsibilities include visitor management, meeting and event support, contractor coordination, mail and supply management, safety and evacuation coordination, workplace inspections, maintenance request tracking, onboarding support, and monitoring cleaning, catering, and maintenance providers.
Summary Generated by Built In
Role Type: Perm, Full-Time
Location: Office based 5 days per week, New York
Salary Range: This is an hourly, non-exempt position and is eligible for overtime pay in accordance with applicable federal, state, and local laws. The hourly pay range for this position is $27.40–$33.65 per hour.
Purpose of the Role
The Workplace Assistant plays a key role in creating a welcoming, safe, and well-run environment for all colleagues, visitors, and partners. As the primary front-of-house presence, the Workplace Assistant helps create a positive and professional first impression for employees and visitors while supporting the day-to-day operation of the workplace. This role supports both front-of-house and facilities operations, ensuring the workplace runs smoothly day-to-day and reflects our standards, culture, and values.
Key Responsibilities
Reception & Workplace Experience
General
Skills & Attributes
Desirable Experience & Qualifications
Location: Office based 5 days per week, New York
Salary Range: This is an hourly, non-exempt position and is eligible for overtime pay in accordance with applicable federal, state, and local laws. The hourly pay range for this position is $27.40–$33.65 per hour.
Purpose of the Role
The Workplace Assistant plays a key role in creating a welcoming, safe, and well-run environment for all colleagues, visitors, and partners. As the primary front-of-house presence, the Workplace Assistant helps create a positive and professional first impression for employees and visitors while supporting the day-to-day operation of the workplace. This role supports both front-of-house and facilities operations, ensuring the workplace runs smoothly day-to-day and reflects our standards, culture, and values.
Key Responsibilities
Reception & Workplace Experience
- Provide a warm, professional welcome to all visitors, colleagues, and partners.
- Manage visitor check-in, access passes, and meeting room audits to ensure spaces remain presentable, functional, and ready for use. This role does not include booking meeting rooms on behalf of colleagues.
- Support hospitality for meetings and events, including food, beverages, and room readiness.
- Oversee contractor arrivals, ensuring they are signed in, briefed, and compliant with on-site requirements.
- Coordinate loading bay access and parking for deliveries, contractors, and visitors.
- Coordinate fire evacuations and act as the designated Workplace Safety Lead for the NYC office during emergency situations.
- Support first aid coordination, including replenishment of supplies and liaison with first aiders.
- Manage incoming and outgoing post, parcels, and courier services.
- Support the ordering and replenishment of stationery, refreshments, and workplace supplies.
- Carry out regular workplace walk-arounds, including health and safety checks, cleaning audits, and general standards monitoring.
- Assist with basic facilities inspections, including FCUs, lighting, emergency lighting, and other workplace systems.
- Log, monitor, and follow up on maintenance requests through the Facilities tracking system.
- Assist with the setup and delivery of internal events and employee engagement activities.
- Support onboarding and offboarding activities, including workstation setup and access requests.
- Assist in monitoring workplace service providers, including cleaning, catering, and maintenance contractors.
General
- Work collaboratively with the wider Workplace & Facilities team to maintain a consistent, high-quality experience across the office estate.
- Build positive relationships with colleagues, suppliers, contractors, and service providers.
- Contribute to a culture of continuous improvement by suggesting ways to enhance the workplace experience.
- Carry out any other reasonable duties required to support the business.
Skills & Attributes
- Friendly, confident, and people focused.
- Strong organisational skills and attention to detail.
- Comfortable managing multiple priorities in a fast-paced environment.
- Proactive, reliable, and able to work independently when required.
- Excellent communication skills with a calm and professional approach.
- Willingness to learn and support a broad range of workplace and facilities responsibilities.
- Good working knowledge of Microsoft Office applications, including Outlook, Word, Excel, and Teams.
Desirable Experience & Qualifications
- First Aid and Fire Marshal certification.
- Health & Safety training (OSHA 10 and/or OSHA 30 preferred).
- Understanding of Soft and Hard Facilities Management services.
- Experience working within a reception, workplace, facilities, or hospitality environment.
- Experience supporting office events and employee engagement activities.
Skills Required
- Friendly, confident, people-focused approach
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Proactive, reliable, and able to work independently
- Excellent communication skills with a calm, professional approach
- Willingness to learn workplace and facilities responsibilities
- Working knowledge of Microsoft Office, including Outlook, Word, Excel, and Teams
- First Aid and Fire Marshal certification
- OSHA 10 and/or OSHA 30 health and safety training
- Understanding of soft and hard facilities management services
- Experience in reception, workplace, facilities, or hospitality environments
- Experience supporting office events and employee engagement activities
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The Company
What We Do
Hyve Group unites B2B ecosystems through industry-leading events and the technology-enabled products built around them. Its events and extended commercial formats help customers launch products, secure partners, find investment and lead industry conversations. Hyve also offers data-led extensions such as curated meetings, private dinners, product showcases and digital membership, serving sectors including healthcare, ecommerce, supply chain, marketing, education technology and financial services.
