Workplace and IT Support

Job Description:

Subject to the successful closing of the transaction with Spirit, after obtaining relevant regulatory approvals
About us Digital workplace (DW)
Digital Workplace (DW) was established to be an enabler of Digital Transformation across Airbus.  Its
primary focus is to: provide employees with simple, intuitive and easy to use workplace tools and services;
enable employees to create and collaborate from anywhere at any time; enable continuous optimisation of
work experience and productivity underpinned by fit-for-purpose security.  
Digital Workplace consists of the following core elements: Devices and Services, Employee Collaboration & User Experience,
Digital Workplace deeply transformed its technical environment by migrating from on premises solutions to cloud based solutions (Google Workspace,AWS, WorkspaceOne
The ambition to improve user experience & productivity, drive cost savings whilst enabling flexibility & innovation, without impacting quality of service.
About us Digital workplace (DW)
Digital Workplace (DW) was established to be an enabler of Digital Transformation across Airbus. It sprimary focus is to: provide employees with simple, intuitive and easy to use workplace tools and services;
enable employees to create and collaborate from anywhere at any time; enable continuous optimisation of
work experience and productivity underpinned by fit-for-purpose security.  
About us Proximity Support (DWX)
Within DW the Proximity Support team  (DWX) is responsible for:
Providing effective E2E support throughout the complete Matrix organization of Digital Workplace and across the Digital organization.
Managing the DW suppliers to ensure the service delivered to the end users is to the expected level of service across all DW products.  
DWX ensures DW services and products are delivered the same way (harmonized) both locally and transnationally.  To provide the same end user experience across all sites and countries in Europe.
DWX are both business and product facing, we gather information/feedback/new needs from the business and feed that to the DW products (Laptops/Pc's/Printers/Smartphones/Techbar/Meeting Rooms etc) to improve the service delivered and product quality.  
DWX communicates any DW vision & product developments or strategy changes directly to the business via ISR/DIG forums.
 

Description of Role
As the Digital Workplace Service Delivery Manager you will contribute to transforming a newly acquired business from its existing ways of working and systems, to a highly performing Airbus business. You will be responsible for all DW integration activities as well as providing exemplary run services as the new company is transformed.
Based in Belfast, this Service Delivery Manager (SDM) role will be part of a locally based team to support the daily operations of all DW Products for this location. The deliverables are as described in the "About us Proximity Support (DWX)"section above. In addition the successful candidate will also be involved in deploying Airbus hardware into a new and exciting environment.
The successful candidate will be integrated into the existing UK Proximity Support team and will look after a dedicated scope to build and maintain a fruitful business relationship with the Airbus business functions on site.
The successful candidate will be expected to take decisions and operate autonomously within the scope of activities & escalate to HO UK Proximity support when require
 

Responsibilities

• Ensure the agreed digital workplace transition service agreements (TSA's) with the Service Providers are delivered on time, quality and costs; and are fitting Airbus business needs in Belfast.

• Monitoring the performance of the Transition Services Agreement (TSA) services with the incumbent and reporting to the Belfast IM Manager on breaches, changes and associated costs.

• Monitor using ServiceNow dashboards and report on the quality of the services delivered

• Managing the service provider relationship including:    

• Review and challenge supplier root cause analysis and action plan implementation.

• Face-to-face meetings with business representatives

• Be able to support users/focal points on their daily demands or escalations using the supplier contract.

• Attend UK Proximity Support Meetings to report on activities

Experience Required:-

• Managing multiple suppliers

• Managing service delivery

• Ability to work autonomously and as part of an extended team

• Innovative at finding solutions

• General IT interest

• Knowledge of Belfast site an advantage

• Knowledge of Digital Workplace an advantage

• Good understanding of end user support

#LI-AB1

#SP_TRA

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.