Workplace Accommodation Coordinator

Workplace Accommodation Coordinator 🧩🏥( Remotw) Work anywhere in the US.

Role Overview:
Serve as a key liaison between employers, employees, and treating physicians to support safe and timely return-to-work outcomes.

Key Responsibilities

🤝 Coordinate communication between employee, employer, and physician
📄 Manage medical release information and work status updates
⚖️ Ensure compliance with ADA, state, and client requirements
⏱️ Reduce time away from work and improve claim outcomes
📊 Track and measure results using established guidelines and procedures

Impact

✅ Faster return-to-work
✅ Fewer lost workdays
✅ Positive outcomes on Workplace Accommodation claims

Bring your energy, expertise, and ambition. Apply now and let’s make success happen together!

• Assists in facilitating light duty accommodations and assisting employees in transitioning to full duty and provides alternative work solutions if unable to return to light or full duty.
• Reviews claim data with clients using various reports and tools to articulate, administer, and manage processes for updating claims across systems.
• Collaborates with technical operations to maintain and update the business requirements for enhancing the tools leveraged in the RTW service model.
• Serves as a liaison between the employer, employee, and treating physician to facilitate workplace accommodations. This results in lower out of workdays and other associated positive outcomes on the claim.

• High School Diploma/GED
• 2 + years of STD/LTD claims adjudication.
• Experienced in the TPA or self-administration services is desired
• Experience with FMLA/State leave claims is a plus
• Aptitude for learning medical terminology and conditions, as well as interpreting procedures and regulations
• Ability to work independently while assimilating various technical resources
• Demonstrated ability to gather and analyze information, determine a course of action and implement the selected course of action.
• Effective interpersonal skills capable of dealing with external sources and all levels of employees.
• Strong ability to identify, analyze and solve problems.
• Capable of quickly learning new tools. 
• Experience with excel at least at a beginner level is required. 
• Ability to interpret and manipulate tables of data to draw conclusions and identify trends.
• Excellent logic; creative and critical thinking skills; solutions-focused. 
• Excellent oral and written communication. 
• Highly organized thinking, writing, and presenting so that key points are delivered powerfully and clearly.
• Ability to work in a team environment.
• Related experience in claim services preferred
• Excellent oral and written communication skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Good negotiation skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies
• Internal: Client Services, Sales, Claim Operations, Consultative Analytics 
• External: Risk Management, Safety, Finance, Human Resources
• Receives and reviews accommodation requests
• Conducts initial employee interview per process guidelines.
• Informs claimants of documentation required to process claims, required time frames, and claims status either by phone, written correspondence and/or claims system.
• Reviews medical information to determine if the claimant meets the requirements under ADA, state, and/or client requirements for a qualifying condition.
• Makes claim determinations to approve non-complex ADA claims or makes a recommendation to team lead to deny claims based on the ADA, state, and/or client requirements. Processes ADA claims ensuring compliance with duration control guidelines, ADA and state regulations, and/or client-specific process provisions.
• Determines accommodation options; makes timely claims referrals for appropriate disability or federal/state leave of absence eligibility reviews where applicable.
• Maintains professional client relationships.
• Supports the organization's quality program(s).

#LI-DV1

• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression while enhancing job performance
• Sustainability programs that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion