Workforce Services Representative II

Condition of Employment

As a condition of pre-employment eligibility, a Level 1 security background screening is required, which consists of a check of the State of Florida law enforcement records.

General Description

The position provides interviewing, assessment, referral and job matching services to a diverse customer base.  The Workforce Services Representative II interprets customer skills to determine and recommend vocational objectives.  This is a position working with the general public and is designated as a position of special trust.  Specific duties include the following:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Responsible for assessing and evaluating job seekers to identify employment goals creating a career pathway to include achievement objectives and appropriate combination of services and referral to partners and community resources.
2. Conducts follow-up activities pre- and post-employment per policy, maintains and documents all activities in State System and Customer Tracking System.
3. Determines and calculates customer eligibility for programs and/or support services as appropriate.
4. Creates, maintains and updates hard copy customer case files as well as data base files in accordance with audit standards.
5. Reports non-compliance of programs, which may lead to termination of benefits.
6. Creates and utilizes an Employment Development Plan (EDP) to lead customers in the appropriate direction for sustained employment.
7. Enters customer accountable activity information into data system.
8. Responds to emails and voice mails to determine customer priorities daily.
9. Conducts one-on-one interviews with identified Reemployment Assistance customers.
10. Assists in preparing customers for entry into employment by providing employment opportunity information, resume critique, resume writing, interviewing skills, training opportunities and career planning.
11. Responsible for obtaining identification to include accurately categorizing the job seeker into the appropriate customer tracking systems.
12. Informs customers of job requirements, customer and employer’s rights and responsibilities, and makes follow-up calls.
13. Reviews registrations for completeness and evaluates work history, education, job skills, as they relate to an individual being job ready.
14. Assists customers with job search:  internet usage, completing on-line applications, posting resumes and provides quality job referrals.
15. Refers jobseekers identified with barriers to employment (Ex-Offenders, MSFW, Youth, Disability) by providing knowledge and expertise along with follow-up resulting in suitable employment.
16. Create opportunities for individuals at all skill levels and levels of experience by providing customers labor market, job driven information, while offering customers the opportunity to receive both skill-development and job matching services.
17. Provides labor market information, hiring trends and wage data as needed. 
18. Performs front desk activities by proactively greeting customers and provides an orientation on the One Stop System.

ADDITIONAL DUTIES AND RESPONSBILITIES:

1. Refers customers to basic skills, aptitude and vocational interest tests.
2. Provides mentoring to new hire staff members.
3. Participates in partner activities as necessary.
4. Performs other duties and responsibilities as assigned.

Qualifications and Education Requirements:

MINIMUM QUALIFICATIONS:

KNOWLEDGE SKILLS AND ABILITIES:

1. Ability to work independently by planning, organizing and coordinating work assignments.
2. Case Management experience; ability to engage and maintain positive customer relationships.
3. Ability to work effectively in a team environment; maintains a professional working relationship with management, co-workers and general public.
4. Proficient in the application of Microsoft Word, Excel, Outlook and other applications.
5. Ability to maintain strict confidentiality when exposed to sensitive information/issues.
6. Ability to communicate effectively, both verbally and in writing and ability to listen effectively.
7. Ability to manage email and telephone activity efficiently and courteously.
8. Ability to assess a job seeker and create a career pathway by research, program knowledge and critical thinking.

EDUCATION/EXPERIENCE:

Bachelor’s degree from an accredited college or university preferred.  Two (2) years of experience in career development or related field required.  Professional or nonprofessional experience may substitute on a year-for-year basis for the preferred college education.

OTHER JOB-RELATED REQUIREMENTS:

1. Florida Workforce Professional Tier 1 mandatory within one-year (12) months of date of hire.  
2. Participates in 15 hours of continuing education annual to maintain Workforce Professional Certification.
3. Compliance with the Health Insurance Portability and Accountability Act (HIPPA).
4. Compliance with workplace safety to prevent on-the-job injuries by adhering to First Cost Workforce Development policy.
5. Local travel may be required and must provide own transportation.

WORK ENVIRONMENT/PHYSICAL DEMANDS:

1. Working indoors and occasional vehicular travel encountered.
2. Prolonged period of sitting at a desk and working on a computer.
3. Must be able to lift 15 pounds at times.

BENEFITS:

Medical, Dental, Vision, Life Insurance (1 x annual base at no cost), Supplemental Life Insurance, Flexible Spending Account (FSA), Tricare Supplemental (Veterans only), AFLAC Supplemental, Florida Retirement System (Pension/Investment), State of Florida Deferred Compensation Plan, Employee Assistance Program, Tuition Reimbursement, Pet Insurance, Avis/Budget Discounted Rental Vehicles, Annual Leave, Sick Leave, Sick Leave Bank, two Personal Days, nine paid Holidays, Alternative/Flexible Work Schedules

Equal Employment Opportunity (EEO) Employer:

It is the policy of First Coast Workforce Development Consortium (FCWDC) to provide equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or veteran status, in accordance with applicable federal, state and local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. FCWDC makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Reasonable accommodation may be made to enable qualified persons with disabilities to perform the essential functions of this position.