The Role
Support workforce planning and operations for FIFA Women's World Cup 2027, maintaining headcount trackers, coordinating workforce processes and tools, assisting site operations and training, liaising with cross-functional teams, and providing administrative and on-site support during the tournament.
Summary Generated by Built In
FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.
Please submit your CV in English, as it will be reviewed by an international team.
Please submit your CV in English, as it will be reviewed by an international team.
THE POSITION
Working alongside the FIFA Workforce Management team based in Zurich and reporting to the FIFA27 Head of Workforce, the Manager, Workforce Planning & Operations is responsible for executing all workforce planning phases and processes, ensures the organisation has the right talent in the right roles at the right time.
Workforce Strategy & Planning
• Assist with the implementation of workforce planning and operations for the FIFA Women’s World Cup 2027 (FWWC2027)
• Support the coordination of workforce planning activities across all workforce types (paid staff, freelancers, tournament-time hires, secondees, etc.)
• Work with the Workforce Management team to help align workforce plans with operational requirements
• Provide administrative support in maintaining workforce categories and entitlements data
• Maintain and regularly update the centralised headcount tracker, ensuring accuracy of data
• Support change management activities by tracking updates and communicating changes to relevant stakeholders
• Assist in collecting and preparing inputs for workforce budgets, timelines, and planning activities
Workforce Operations & Management
• Support the delivery of operational workforce plans during tournament time, including assisting with site operations
• Help gather and document requirements for workforce spaces, equipment, and operational needs on site
• Support the documentation and maintenance of workforce policies, procedures, and operational guidelines
• Assist in mapping and documenting workforce planning and operational processes
• Provide administrative and coordination support for workforce systems and tools
• Support the delivery of workforce training sessions, including preparation of materials and logistics
• Assist with scheduling and coordination of workforce operations teams, including staff and volunteers
• Provide on-the-ground operational support to venue managers during event delivery
• Help communicate workforce processes and procedures to ensure consistency
• Track workforce service levels and support reporting on entitlements and delivery
Collaboration & Stakeholder Engagement
• Liaise with cross-functional teams (e.g., Accommodation, Travel, Transport) to support workforce needs
• Maintain regular communication with functional areas to gather and update operational requirements
• Provide coordination support between workforce teams, HR, and other stakeholders
YOUR PROFILE
- Work Experience
• Ideally experience with exposure to workforce planning, operations, events, or a related field
• Basic to intermediate understanding of workforce planning systems, tools, and processes
• Experience supporting or assisting with operational teams, preferably in event or venue environments
• General understanding of data and its use in workforce planning and decision-making
• Ability to organise tasks, manage priorities, and work with guidance in a structured environment
• Experience collaborating with team members and contributing to a positive team environment
• Good communication skills, both written and verbal
• Demonstrated adaptability and willingness to support problem-solving and coordination activities
• Experience working in or interacting with multicultural and/or multinational environments is an advantage
• Fluent in English, both written and spoken
• Portuguese language skills (basic to advanced) are an advantage - Technology
• Proficient in MS Office tools (Word, PowerPoint, Visio & advanced Excel)
• Proficiency in using project planning tools such as WeTrack and Monday.com
• Experience with workforce system implementations advantageous
About
We are FIFA, the global governing body for football.Our vision is to make football truly global, diverse and inclusive, for the benefit of the entire world. The last FIFA World Cup in Qatar in 2022 attracted more than 5 billion viewers and the last FIFA Women's World Cup in Australia and New Zealand in 2023 was the greatest-ever FIFA Women's World Cup that inspired millions of girls and women around the globe. The opportunities for growth are exciting.We are a modern organisation with over 800 passionate employees who are Living Football every day. Our headquarters are based in Zurich, Switzerland, and we have offices in Miami, Paris and Rabat, plus eleven regional offices from New Zealand to India, South Africa, Panama and Paraguay.
Skills Required
- Experience with workforce planning, operations, events, or a related field
- Basic to intermediate understanding of workforce planning systems, tools, and processes
- Experience supporting or assisting with operational teams, preferably in event or venue environments
- General understanding of data and its use in workforce planning and decision-making
- Ability to organise tasks, manage priorities, and work with guidance in a structured environment
- Experience collaborating with team members and contributing to a positive team environment
- Good communication skills, both written and verbal; fluent in English
- Portuguese language skills (basic to advanced)
- Proficient in MS Office tools (Word, PowerPoint, Visio & advanced Excel)
- Proficiency in using project planning tools such as WeTrack and Monday.com
- Experience with workforce system implementations
- Experience working in or interacting with multicultural and/or multinational environments
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The Company
What We Do
FIFA (Fédération Internationale de Football Association) is the international governing body for association football, futsal, and beach soccer. It is responsible for organizing major international tournaments, such as the World Cup, and works to grow the game globally, promote inclusivity, and advocate for integrity and fair play. Headquartered in Zurich, Switzerland, it oversees 211 national associations and invests in football development worldwide to ensure the sport remains accessible and beneficial to all.
