With over 1.3 million members, RAC is one of WA’s most iconic and trusted brands. We are a purpose-led organisation committed to connecting people to a shared purpose, fostering growth by removing obstacles, and leading change to create sustainable value for members, being the driving force for a better WA
We are currently seeking an experienced Workforce Planner to join the dynamic Workforce Management team. In this role, you will be responsible for planning and forecasting our workforce needs, ensuring optimal staffing levels throughout our contact centres or our network of Member Service Centres team which consists of over 400 passionate people.
Key Responsibilities:
- Analyse historical data and trends to develop accurate workforce forecasts
- Develop and maintain effective scheduling strategies to ensure optimal staffing levels, prioritising cost-effectiveness and member experience
- Execute workforce planning strategies to enhance operational efficiency, ensuring continual improvements in forecast accuracy and resourcing processes.
- Stay informed on workforce management practices, utilizing tools to adapt and improve scheduling processes.
Experience required:
- In-depth understanding of workforce management planning tools including excel, power BI etc, to facilitate efficient delivery of objectives
- Demonstrated experience in delivering high level strategic initiatives and project work.
- Experience in project management (highly desirable)
- Strong problem-solving skills specifically tailored to meet the demands of project delivery.
- Excellent communication and collaboration abilities.
What can we offer you?
- Secure a full-time, permanent position working within your local community
- Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities.
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- An inclusive & supportive environment, enabling all abilities to strive for success.
- Professional career development & ongoing training.
- Generous discounts on home, contents & car insurance, plus free roadside assistance.
- Member benefits & opportunity to join a very active Social Club.
We are looking for an enthusiastic professional who will thrive in a culture of continuous improvement. Apply with an online application - please send us your CV showcasing what you can bring to the team.
How to Apply
Please submit your resume by clicking Apply Now.
Application deadline is Friday 20th June 2025
We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.
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What We Do
At RAC we offer career opportunities that will allow you to give back and make a difference to our members and the WA community. We pride ourselves on employing the highest calibre of people to meet our member’s needs. RAC promotes healthy living and aims to protect health and safety of employees, members and visitors.
RAC has been a part of the West Australian community since 1905. We are unique organisation, built by members for members. From our origins as a motoring club, we have grown to a diverse organisation of over 1,400 employees serving more than 1 million members with a range of products and services. RAC’s difference is that we are a membership organisation, which means we don't have shareholders and we reinvest our profits for the better of our members and the WA community.
House rules:
We really enjoy receiving your feedback, comments and experiences and enjoy getting the most out of our LinkedIn community. With this in mind, we ask that you stick to the following guidelines:
• Please be polite to other RAC LinkedIn users and treat each other as you would like to be treated.
• Please don’t give out any personal information.
• We cannot allow any inappropriate or offensive language.
• Advertising, spam, selling and links to external shopping sites are not allowed here and will be removed.
• If you want to post a link to another site to illustrate your point, please do not link to sites that require registration in order to view, or any site that prompts an automatic download as these comments will be removed.
• Page admins and the RAC LinkedIn community must be able to easily understand your message. For this reason we can't allow messages which are written in code or a language which isn’t English.
• We reserve the right to de-tag RAC from any posts or photos that we deem inappropriate.
• Please note that repeat offenders may be reported and will be blocked from the LinkedIn page
