At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
As a Workforce Manager, you’ll be at the core of shaping and optimizing schedules that balance employee satisfaction with operational efficiency. You’ll work closely with planning and intraday teams to support high-performing customer service operations across multiple countries. Your work will drive improvements in forecasting, compliance, and scheduling accuracy.
Day-to-day in this role you’ll:
- Develop schedules that meet business needs while respecting employee preferences and legal requirements
- Manage time-off requests, planned absences, and shrinkage processes
- Build and enhance forecasting models to align staffing with demand
- Monitor and analyze workforce metrics like adherence and occupancy
- Collaborate with international teams to standardize scheduling practices
- Establish continuous improvement loops across WFM functions
- 2-3+ years of experience in workforce management within a contact center
- Strong skills in WFM tools like NICE, Verint, Aspect, Calabrio, or Assembled
- Proficiency in Excel for schedule planning and data analysis
- Sharp attention to detail and a solution-oriented mindset
- Strong communication skills and a collaborative, international work approach
- Full professional proficiency in English
- You are located in Romania, Serbia or Hungary
If this role sounds like a fit for you, we’d love to get to know you. Apply now and let’s build something great together!
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
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What We Do
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand.
Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.
