Home Genius Exteriors is one of the fastest-growing home remodeling companies in the United States. Our mission is simple: provide homeowners with a different experience—one built on quality, innovation, and exceptional customer service.
As we continue our rapid growth, we're looking for a strategic, analytical, and results-driven Workforce Manager to optimize staffing, improve operational efficiency, and maximize revenue across our Inside Sales organization.
If you enjoy solving complex operational challenges, building data-driven workforce strategies, and making a direct impact on business performance, we'd love to meet you.
What You'll DoAs our Workforce Manager, you'll own workforce planning for a high-volume, revenue-driven contact center. You'll ensure the right people are in the right place at the right time to maximize productivity and customer experience.
Responsibilities- Forecast call, lead, and workload volume using historical data, seasonality, and business trends
- Develop staffing models that support company growth and operational goals
- Create and manage agent schedules across multiple teams and campaigns
- Monitor real-time operations and make staffing adjustments to maintain service levels
- Analyze workforce performance and identify opportunities to improve efficiency
- Build dashboards and reports that provide actionable insights to leadership
- Partner closely with Sales, Operations, Recruiting, and Leadership on hiring and staffing strategies
- Drive continuous improvement in forecasting accuracy, scheduling processes, and workforce utilization
- Identify trends and proactively recommend operational improvements
- Experience in Workforce Management within a contact center or inside sales environment
- Strong forecasting, scheduling, and real-time management experience
- Experience with Five9 and/or Workforce Management (WFM) software
- Advanced Excel skills with strong analytical abilities
- Experience with Power BI, Tableau, or similar reporting platforms preferred
- Ability to interpret data and communicate insights to leadership
- Excellent organizational and problem-solving skills
- Comfortable working in a fast-paced, high-growth environment
Success in this role will be measured by:
- Forecast Accuracy
- Service Level Achievement
- Agent Utilization
- Schedule Adherence
- Occupancy
- Speed-to-Lead
- Revenue Per Agent Hour
- Workforce Efficiency Improvements
Schedule: Full-Time | Flexibility Required (Evenings & Weekends as Business Needs Dictate)
Why Home Genius Exteriors?- Competitive salary plus performance bonus
- Medical, Dental, and Vision Insurance after 30 days of employment
- Career growth opportunities within one of the fastest-growing companies in the industry
- Collaborative, high-performance culture
- Opportunity to make a measurable impact on company growth
If you're passionate about using data to drive operational excellence and want to help build a world-class inside sales organization, apply today and grow your career with Home Genius Exteriors.
Skills Required
- Experience in Workforce Management within a contact center or inside sales environment
- Strong forecasting, scheduling, and real-time management experience
- Experience with Five9 and/or Workforce Management (WFM) software
- Advanced Excel skills with strong analytical abilities
- Experience with Power BI, Tableau, or similar reporting platforms
- Ability to interpret data and communicate insights to leadership
- Excellent organizational and problem-solving skills
- Comfortable working in a fast-paced, high-growth environment
- Willingness to travel to Cleveland office up to 50% of the time
What We Do
Home Genius Exteriors is a rapidly growing home improvement company that provides full-service solutions including roofing, siding, windows, doors, and gutters. Their mission is to provide 'A Different Experience' to customers and employees by focusing on quality, communication, and innovation. They are committed to revolutionizing the home improvement industry nationwide while supporting local communities through charitable initiatives.
