Workforce Manager- Nordics & Austria

Company Description

ABOUT FOODORA: foodora is a quick commerce and delivery company, present in eight countries in Europe - Austria, Czech, Denmark, Hungary, Finland, Norway, Sweden and Slovakia. With the mission to deliver an amazing, fast and affordable experience, foodora aims to give customers more time to focus on what matters most to them, as well as growing along with their partners, riders and community along the way. foodora is part of Delivery Hero, a pioneer quick commerce company, building the next generation of e-commerce across its operations in over 70 countries across Asia, Europe, Latin America, the Middle East and Africa.
For more information, please visit www.foodora.com
foodora is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

Do you have analytical skills sharper than a pizza slicer and want to create the most optimal staffing at foodora? We are on the lookout for a dynamic Workforce Manager to join our Service Operations Mgmt team for Nordics & Austria! If you have an eye for data and love finding solutions, this role is perfect for you. You’ll collaborate with our Nordic teams to forecast staffing needs, analyze trends, and ensure we’re always ready to meet customer demands. Ready to make an impact and elevate our operations? Don’t wait—apply today and join us on this exciting journey!

Your mission

• Collaborate with the foodora nordics countries to assess staffing needs and develop optimal staffing strategies aligned with our operational requirements.

• Analyze and optimize the skills, distribution, and performance of the Service Operations department's workforce.

• Forecast the staffing demands so that our workforce is always aligned with the volumes of incoming customer inquiries. 

• Analyze workforce data to identify trends, such as turnover rates, skill shortages and productivity levels. 

• Have the strategic responsibility of the staffing budget and collaborate closely with the Finance departments in the nordic countries to ensure accurate forecasting and aligned costs. 

• Proactively identify and address gaps and challenges in the Workforce Management function, such as cost-saving opportunities, new staffing methods, and process improvements. 

• Collaboration with our outsourcing partners and together with other stakeholders optimize and plan their staffing.

We are looking for a true foodorian who enjoys working in a fast paced environment and dares to go further. To thrive in this role we believe that you are analytical with a sharp ability to prioritize tasks effectively. If you have high energy and a can do-attitude you will come far in this role! Since you will be in contact with many different stakeholders your skills as a relationship builder will be crucial to achieve results.

Our selection process is continuous and the ad may close before the recruitment process is completed, if we’ve moved forward to the screening or interview phase.

Our recruitment process will include the following:

📞 Telephone interview - Let’s cover the basics!
💡 Psychometric tests via Alva Labs - We use science-based methodology.
🤝 First interview - Time to know each other a bit better!
💼 Case interview - Do your magic and show us your skills!
✔️ Reference- & background check - Final step before we’ll become colleagues.

Start date: Upon agreement

Qualifications

• 5+ years of previous experience from a similar role, such as Workforce Manager, Senior Workforce Planner & Operations manager

• Experience with working in different WFM systems is considered a plus 

• You communicate fluently verbally and in writing in both Swedish and English. 

• Previous experience from a customer service organization is considered a big plus

• If you have some experience within leadership roles, that will be considered a plus

• Good knowledge within Excel and Google sheets

Additional Information

• Wellness allowance topped with the opportunity to participate in many work/life balance initiatives at foodora such as free group training at Sats & reduced price on massage.

• Employee discount at foodora (woho!) and awesome friday breakfasts!

• Occupational pension, incl. premium exemption insurance, accident insurance and life insurance.

• foodora Learning - Monthly learning sessions about different topics, such as the q-commerce industry, negotiation techniques and project management combined with a structured onboarding and inspiring courses within our learning tool Sana

• Great deals at Benify (for e.g. gym membership, e-bikes hotels, audiobooks, streaming services, clothes, kitchen supplies… and so much more!

• Awesome AW’s and (pink) parties!