Workforce Management Supervisor - MGM Grand

Posted 21 Days Ago
Be an Early Applicant
Las Vegas, NV
Junior
Food • News + Entertainment • Other • Travel
The Role
The Workforce Management Supervisor will lead the workforce management team, optimize scheduling, ensure compliance with labor regulations, analyze workforce data, and forecast staffing needs. The role includes developing workforce strategies, managing the workload of specialists, and collaborating with various teams to enhance operational efficiency.
Summary Generated by Built In

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB

As a Workforce Management Supervisor, you will lead and oversee the workforce management team, ensuring the efficient allocation of resources to meet business demands. Your role involves developing and implementing workforce strategies, optimizing scheduling, and maintaining compliance with labor regulations. You will analyze workforce data, forecast staffing needs, and make data-driven decisions to improve operational efficiency and service levels. With strong leadership and communication skills, you’ll collaborate with cross-functional teams to align workforce strategies with organizational goals, fostering a productive and engaged work environment.

THE STARTING PAY RATE: $26.00 / Per Hour

THE DAY-TO-DAY:

  • Serve as a subject matter expert on Workforce Management software and processes

  • Develop and elevate the skills of Workforce Management Specialists to enhance scheduling solutions and foster their professional development

  • Partner with department schedulers and managers to ensure precise staffing levels and devise efficiency strategies collaboratively

  • Innovate scheduling improvements and introduce new business models

  • Identify optimal staffing practices while adhering to existing labor agreements and regulatory requirements

  • Maintain ethical standards and equity when overseeing WFM Specialists and addressing departmental inquiries

  • Manage the workload balance of specialists between weekly scheduling and daily operational needs

  • Ensure the timely completion of daily schedule operations by the Workforce Management team, including handling leave requests and managing call-outs

THE IDEAL CANDIDATE:

  • High school diploma, GED or equivalent educational experience

  • Two (2) Years of Prior Relevant Experience in Workforce Management

  • Experience working in a high-volume call center setting

  • Experience working with Workday, Dimensions, Virtual Roster, Opera, Dimension, and Avaya

  • Proven ability to lead and mentor a team and believes in a collaborative approach to building a strong cohesive team

  • Understanding of office equipment, computer proficiency, and knowledge working with Microsoft Office applications

  • Prior customer service experience

  • Prior casino, hotel, or similar resort setting experience

  • Describe themselves as detail-oriented

THE SCHEDULE: Full-Time Swing Shift (any shift in between 3:00 PM to 3:00 AM)

THE PERKS & BENEFITS:

  • Wellness incentive programs to help you stay healthy physically and mentally.

  • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

  • Free meals in our employee dining room.

  • Free parking on and off shift.

  • Healthcare, financial, and time off benefits including 401K Matching.

  • Health & Income Protection benefits (for eligible employees)

  • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

Full Job Description:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10627
 

Are you ready to JOIN THE SHOW? Apply today!

The Company
HQ: Las Vegas, NV
81,000 Employees
On-site Workplace
Year Founded: 2000

What We Do

The resorts and casinos of MGM Resorts International™ are some of the most famous in the world. Our 28 destinations are renowned for their winning combination of quality entertainment, luxurious facilities, and exceptional customer service.

We are actively expanding our presence globally, with potential developments in a number of domestic and international markets. At MGM Resorts International, we are all striving together to deliver an enticing blend of entertainment to every corner of the world.

Many of our resorts are located in Las Vegas. Las Vegas features three of the largest convention centers in the U.S., spectacular entertainment, attractions, shopping, ​and world-famous resorts. Whether dancing fountains, incredible stage productions, casino action, museums or natural attractions such as Lake Mead, Vegas offers something for everyone. A stroll down our streets takes you around the globe, with recreations like climbing to the top of the Eiffel Tower or taking a Venetian gondola ride. From shimmering resort pools and spa rejuvenation to nonstop nightlife, Las Vegas promises an unforgettable career destination.

With all of our unique and spectacular resorts and casinos, MGM Resorts International has a world of opportunities for you to discover excitement and rewards as you provide our guests with a wonderful and memorable experience. Take a closer look at our properties. We think you'll find an opportunity that's right for you. The 81,000 global employees of MGM Resorts are proud to be recognized as one of FORTUNE® Magazine’s World’s Most Admired Companies®.

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