What’s Under the Hood
DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $25+ billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.
That’s Nice, But What’s the Job?
- Leveraging collections and contact center data to analyze strategies, recommend improvements, and identify defects or areas of concern
- Acting as a liaison to Contact Center leadership, supporting the implementation of call, email, and SMS routing strategies, and providing post-deployment volume trend analysis
- Collaborating closely with lines of business to meet service level objectives while ensuring consistent, accurate reporting and compliance across all contact center groups
- Monitoring inbound and outbound associate performance and providing actionable recommendations to support operational success
- Proactively identifying opportunities to implement new workforce strategies across all areas of the contact center
- Ensuring the integrity and 100% accuracy of all reports distributed by the Contact Center Analyst team
- Supporting projects, initiatives, and ad hoc data extrapolation requests from Contact Center Leadership
- Serving as a subject matter expert (SME) for scheduling across onshore and offshore lines of business
- Strong analytical and reporting skills with the ability to translate data into clear, actionable insights
- Ability to thrive under tight deadlines and manage multiple time-sensitive priorities
- Excellent verbal and written communication skills with confidence engaging a variety of audiences, including leadership
- A proactive problem-solver who not only identifies issues but drives effective solutions
- A collaborative team player who contributes to a high-performing, supportive team environment
- Naturally curious with a desire to continually learn, improve, and expand knowledge
- Exceptional organization and time management skills with the ability to prioritize and adapt as priorities shift
- High attention to detail with a commitment to accuracy and quality in all deliverables
- 1+ year of experience in a contact center environment
- 1+ year of workforce management experience, including forecasting and scheduling within a contact center
- Bachelor’s degree or equivalent experience
- Proficiency in Microsoft Office applications
- Experience with Genesys Cloud within a contact center environment
- Working knowledge of SQL, Snowflake, or Python
- Experience building reports in Sigma
So What About the Perks? Perks matter
- Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
- But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
- Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
- Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
- Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
- Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!
- Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
- In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
- Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!
- We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!
- Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
Anything Else? Absolutely.
DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
Skills Required
- Strong analytical and reporting skills
- Ability to thrive under tight deadlines and manage multiple priorities
- Excellent verbal and written communication skills
- Proactive problem-solver
- Collaborative team player
- Naturally curious and desire to continually learn
- Exceptional organization and time management skills
- High attention to detail and commitment to accuracy
- 1+ year of experience in a contact center environment
- 1+ year of workforce management experience, including forecasting and scheduling
- Bachelor's degree or equivalent experience
- Proficiency in Microsoft Office applications
- Experience with Genesys Cloud within a contact center environment
- Working knowledge of SQL, Snowflake, or Python
- Experience building reports in Sigma
DriveTime Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DriveTime and has not been reviewed or approved by DriveTime.
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Healthcare Strength — Medical coverage offers multiple plan options, 24/7 telehealth access, and company‑paid life insurance, with wellness resources integrated into the offering. Affordability and access features are emphasized, reinforcing the overall strength of the healthcare package.
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Retirement Support — A 401(k) program includes an employer match under a safe‑harbor style structure. The design provides a straightforward path for retirement savings as part of total rewards.
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Leave & Time Off Breadth — Paid time off is available to full‑time employees and grows with tenure, alongside paid parental leave. Time‑off policies are positioned as a core element of the package rather than a minimal add‑on.
DriveTime Insights
What We Do
Headquartered in Tempe, Arizona, DriveTime is the largest privately owned used car sales and finance company in the country. With more than 125 dealerships, 3 operations centers and 15 inspection centers across the nation, our 4,000+ employees are focused on getting the right customer in the right car, at the right terms.
