The Role
The Workforce Management Specialist coordinates staffing and resources to optimize workforce efficiency, manage schedules, monitor performance, and communicate with teams for effective operations.
Summary Generated by Built In
Position Summary:
This position plays a key role in workforce management by coordinating effectively with team members to ensure tasks are completed in a timely, efficient, organized, and safe manner, while maintaining a strong focus on quality care. It also requires effective management of staffing and other available resources to support operational goals
Roles and Responsibilities:
• Schedule Management
• Support workforce management scheduling functions, ensuring the right staff are assigned to the appropriate groups and clients each day.
• Fill shift gaps in real-time by reallocating resources or contacting available team members, focusing on maximizing coverage for various product lines of managed services including but not limited to: Virtual Nursing, Transitional Care Services, Rounding, Virtual Sitter Companions, etc.
• Process time off requests and track attendance.
• Process timecard approvals in accordance with Operational policies.
• Collaborate with Human Resources on any attendance concerns, leave of absences, accommodations for Religious/ADA/Medical/etc.
• Real Time Monitoring and Adjustment
• Centrally monitor and track the status of care activities pending and virtual nurse task completion in real-time.
• Identify potential service lags or backlogs and alert the Management over house service line responsibilities and resource pool team when nearing SLA limits to prompt task redistribution or staffing adjustments.
• Identify demand troughs, including planned/unplanned EMR downtime, and redirect staff to education/training or ad hoc QA activities
• Performance Optimization
• Collaborate with leadership to maintain service levels and identify areas for improvement in scheduling efficiency and staff productivity to ensure optimal performance.
• Provide data-driven insights and reporting on scheduling efficiency, workforce utilization, and service level performance.
• Communication and Collaboration
• Communicate with team leaders, supervisors, and resource pool nurses to ensure alignment on staffing adjustments and service needs.
• Provide daily communication to operations leadership and supervisors related to capacity and staffing gaps, as well as levers being pulled and expected outcomes.
• Maintain clear lines of communication with all virtual care teams to support smooth operations and real-time problem-solving.
• Answer questions related to staffing levels and coverage.
Qualifications:
This position plays a key role in workforce management by coordinating effectively with team members to ensure tasks are completed in a timely, efficient, organized, and safe manner, while maintaining a strong focus on quality care. It also requires effective management of staffing and other available resources to support operational goals
Roles and Responsibilities:
• Schedule Management
• Support workforce management scheduling functions, ensuring the right staff are assigned to the appropriate groups and clients each day.
• Fill shift gaps in real-time by reallocating resources or contacting available team members, focusing on maximizing coverage for various product lines of managed services including but not limited to: Virtual Nursing, Transitional Care Services, Rounding, Virtual Sitter Companions, etc.
• Process time off requests and track attendance.
• Process timecard approvals in accordance with Operational policies.
• Collaborate with Human Resources on any attendance concerns, leave of absences, accommodations for Religious/ADA/Medical/etc.
• Real Time Monitoring and Adjustment
• Centrally monitor and track the status of care activities pending and virtual nurse task completion in real-time.
• Identify potential service lags or backlogs and alert the Management over house service line responsibilities and resource pool team when nearing SLA limits to prompt task redistribution or staffing adjustments.
• Identify demand troughs, including planned/unplanned EMR downtime, and redirect staff to education/training or ad hoc QA activities
• Performance Optimization
• Collaborate with leadership to maintain service levels and identify areas for improvement in scheduling efficiency and staff productivity to ensure optimal performance.
• Provide data-driven insights and reporting on scheduling efficiency, workforce utilization, and service level performance.
• Communication and Collaboration
• Communicate with team leaders, supervisors, and resource pool nurses to ensure alignment on staffing adjustments and service needs.
• Provide daily communication to operations leadership and supervisors related to capacity and staffing gaps, as well as levers being pulled and expected outcomes.
• Maintain clear lines of communication with all virtual care teams to support smooth operations and real-time problem-solving.
• Answer questions related to staffing levels and coverage.
Qualifications:
- College graduate of any 4-year course
- Minimum of 1 year experience in Workforce Management or any related role (experience in healthcare scheduling preferred)
- Experience with scheduling software (experience with Humanity preferred)
- Experience with productivity monitoring systems
- Strong analytical skills with the ability to monitor real – time data and make proactive staffing decisions
- Proficient with MS Office Applications
- Excellent communication and interpersonal skills
- Willing to work on site (One Ayala, Makati city)
- Willing to work on shifting schedule (24/7 operation)
- Earn up to 45,000 depending on the experience
Skills Required
- College graduate of any 4-year course
- Minimum of 1 year experience in Workforce Management or any related role
- Experience with scheduling software (Humanity preferred)
- Experience with productivity monitoring systems
- Strong analytical skills for real-time data monitoring
- Proficient with MS Office Applications
- Excellent communication and interpersonal skills
- Willing to work on site
- Willing to work on shifting schedule (24/7 operation)
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The Company
What We Do
Genfinity Philippines, Inc. is a consulting firm focused on enabling excellence in the Philippines' allied health workforce and assisting companies in capitalizing on opportunities within the Philippine BPM support industry.
