H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. At H&M, we want to liberate fashion for the many, and our customers are at the heart of every decision we make.
We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
About the Role
As a Workforce Management Specialist, your main focus will be to ensure optimal workforce planning and scheduling at the Sales Market level while supporting Area and Store management to deliver strong sales performance through optimized scheduling.
This hybrid role reports into our Controlling Manager and is based out of our Toronto Support Office.
A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*
- Set hourly function plan, including Store Management positions, for every store in line with sales market goals; ensure salary cost budget is considered when planning workplan
- Oversee the hourly function plan in alignment with Store Management to enable strong store operations, efficiency, and a great staff and customer experience
- Regularly follow up sales and hours planning in Stores, ensuring alignment between store operations and market-level targets
- Together with other teams in Controlling, secure strong operational execution by aligning function plan and schedules
- Support and educate Stores in aligning sales planning and scheduling with the aim to improve efficiency and secure great customer experience
- Work closely with Area Managers to collect and synthesize input regarding scheduling based on store visit observations, to drive improvement in workforce planning practices
Who You Are:
- Bachelor's Degree, preferably within Finance, Business Administration or Economics or equivalent experience
- 1 - 3 years of past retail experience, preferably in retail management
- 1 - 3 years in a business analyst or finance role
- Ability to coach and counsel staff and performance management
- Proficiency in Microsoft Office
- Proficiency in sales and workforce planning tools and ability to adapt to company specific systems
Why You’ll Love Working at H&M
- We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
- We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
- You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
- We are an inclusive company where you’re encouraged to be yourself at work
- You will have access to a large global talent community, where career growth and aspirations have no limits
- You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS
Compensation: Salary $78,400
*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.
**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.
Job Status: Salaried, Exempt
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Skills Required
- Bachelor's degree in Finance, Business Administration, Economics, or equivalent experience
- 1–3 years of retail experience, preferably in retail management
- 1–3 years of experience in a business analyst or finance role
- Ability to coach and counsel staff and manage performance
- Proficiency in Microsoft Office
- Proficiency with sales and workforce planning tools and ability to adapt to company-specific systems
H&M Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about H&M Group and has not been reviewed or approved by H&M Group.
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Healthcare Strength — Medical, pharmacy and vision options with low employee costs and free dental are available, alongside telehealth and inclusive offerings such as transgender, bariatric and fertility coverage. These features are highlighted as solid for U.S. retail roles, with some availability for part‑time positions depending on eligibility.
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Leave & Time Off Breadth — Vacation, flexible wellness days, company‑paid holidays and a paid birthday off are offered, with some paid time off available to part‑time staff. The time‑off structure is presented as generous within the retail context.
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Parental & Family Support — Eight weeks of paid parental pay for mothers and fathers is provided, complemented by adoption assistance and healthy pregnancy/babies programs. These family supports add depth to the core medical coverage in the U.S. package.
H&M Group Insights
What We Do
Founded in 1947, H&M Group is a global design company with ~4,702 stores in 76 markets and 56 online markets. At H&M Group, we believe in making great design available to everyone. It’s essential in everything we do. Our family of brands and business ventures offer customers around the world a wealth of fashion, beauty, accessories and homeware, as well as modern menus with fresh and local produce at some of the brands’ in-store eateries. But design is so much more than just products; it’s about clever design processes, efficient product flows, creating experiences that enrich, and smart solutions that benefit all our customers. Sustainability is always at the core of our business. Not only because we like to do what’s right — but it’s also beneficial for our business. We will continue to push for change and lead the way towards a more inclusive and sustainable fashion future. Do you want to join us? We will trust you with great responsibility right from the start, reward a passionate mindset and encourage an entrepreneurial spirit. When you start a career with H&M Group, there’s no limit to where it can take you. H&M Group's Moderation Policy: Welcome to H&M Group’s official LinkedIn page. Ask questions, exchange ideas and meet members and employees from all over the world. This page is moderated daily and we always do our best to answer each one of you in a timely manner. Please remember to keep a friendly tone and in line with LinkedIn’s legal terms at https://www.linkedin.com/legal/user-agreement Comments and posts that contain foul language, are off-topic or unnecessarily rude will be deleted. We also encourage you to report any inappropriate content. We use an external tool to handle the comments on our page, so please note that your comments can be stored. For questions, please contact our team at [email protected].
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