Workforce Management Specialist - Workforce Strategy & Optimization
Are you forward-thinking and always looking to establish better systems and processes?
As a workforce management specialist, you will be responsible for providing specialized expertise in scheduling, reporting, tool optimization and business analysis to support the company’s labour management strategy. With data modeling techniques, you’ll help ‘paint a picture’ for leadership to better manage staffing and optimize processes across different areas of the store to set them up for success.
We practice a remote first working model, leveraging in person interactions at our head office, in beautiful Vancouver, BC, for strategic, collaborative and social purposes.
Apply now and grow your career with our Workforce Management team as a workforce management specialist!
What you’ll do:
Act as a subject matter expert around labour & scheduling processes
Support the department's inbox - identify, troubleshoot, and fix quality / discrepancy issues and gaps by monitoring existing dashboards
Support ongoing delivery of projects that require time and motion study analysis, standard operational procedure changes and development
Collaborate with senior team members to develop reports and tools for store and individual performance management, labour capacity, utilization, productivity, and related KPIs
Continuously evolve the planning processes by keeping up to date with industry standards, trends, and analytics tools
Support day to day workforce operations and strategy functions as required
What we’re looking for:
3-5 year’s experience in Retail and Store Operations
1-3 year’s experience in workforce management and scheduling practices
1-3 year’s experience in Reporting and Analytics
Advanced Microsoft Excel, PowerBI, PowerApps, and PowerAutomate experience
Intermediate experience with SQL, Python, Machine Learning
Diploma or Bachelor’s Degree in Business Administration, Finance, Accounting, Statistics, Engineering
Why you’ll love it here:
Remote-first work environment
Employee discounts on awesome tech from day one
Flexible health benefits and wellness program
TFSA and RRSP programs
100% matched company pension plan
Training programs to build new and transferable skills
About Best Buy
As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusivity and belonging and provides employees an environment where they can bring their whole selves to work.
We believe in a fair and inclusive hiring process. We encourage you to apply if you may not meet all the requirements.
Join our amazing team!
We are looking for people just like you.
Annualized Compensation Range
$57,000.00 - $65,000.00Starting pay offered will consider skills and experience. Your pay can grow as you build your career with us.
Suite 102 - 425 West 6th Avenue, Vancouver, BC V5Y 1L3
This posting is for a vacancy.
Skills Required
- 3-5 years of experience in retail and store operations
- 1-3 years of experience in workforce management and scheduling practices
- 1-3 years of experience in reporting and analytics
- Advanced experience with Microsoft Excel
- Advanced experience with Power BI
- Advanced experience with PowerApps
- Advanced experience with Power Automate
- Intermediate experience with SQL
- Intermediate experience with Python
- Intermediate experience with machine learning
- Diploma or bachelor's degree in business administration, finance, accounting, statistics, or engineering
Best Buy Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Best Buy and has not been reviewed or approved by Best Buy.
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Healthcare Strength — Health coverage includes medical, dental, vision, life/AD&D, disability, mental health resources, FSAs, and specialized programs like virtual physical therapy, second opinions, and an LGBTQIA+ health platform. Wellness initiatives and counseling access broaden the overall support.
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Leave & Time Off Breadth — Paid time off includes holidays, floating holidays, bereavement, and paid volunteer time, with a Well-being Sabbatical offering extended time away. Parental leave and caregiver pay further extend time-off flexibility alongside adoption and childcare supports.
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Strong & Reliable Incentives — Quarterly performance bonuses and an annual recognition bonus provide additional earnings opportunities for eligible full-time employees and many part-timers working sufficient hours. A tiered pay structure links progression to role certification, location, and performance metrics.
Best Buy Insights
What We Do
At Best Buy, millions of customers rely on us to deliver the technology they need to learn, work, and stay connected. As a member of the Digital, Analytics & Technology team, we contribute to solving the ever-changing technological challenges of both our customers and our fellow employees. We are a collaborative, agile team that empowers its people by encouraging diversity of thought and passion while providing strong leadership and mentorship. We enrich lives through technology by leveraging our unique combination of tech expertise and human touch to meet our customers’ everyday needs, whether they come to us online, visit our stores or invite us into their homes. With over 1,000 stores and over 100,000 employees in the United States and Canada, we solve key human needs in the areas of productivity, security, health, entertainment, connectivity, and more.
Why Work With Us
Millions of customers rely on Best Buy to deliver the technology they need to learn, work, and stay connected. As a member of the Digital, Analytics & Technology team, you will contribute to solving the ever-changing technological challenges of both our customers and your peers. Work with a collaborative team that empowers its people.
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