The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
Should overtime be worked, employees are paid overtime pay in accordance with state requirements.
Eligible employees have the opportunity to participate in medical, dental, vision, and life insurance plans as well as 401(k) and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.
We're seeking a committed individual to join our team as a Workforce Management Specialist. In this position, you'll collaborate closely with employees and different departments on-site to support scheduling and staffing requirements. If you have previous experience in administration or scheduling, proficiency in various computer applications, and enjoy collaborating within a team environment, we're eager to connect with you!
THE JOB:
The Workforce Management Specialist improves the employee experience through outstanding customer service and efficient operational facilitation. You will be responsible for creating and implementing scheduling solutions by utilizing innovative software and supplying staffing to all departments appropriate to dynamic business demands. You will play a vital role in our mission to own the internal guest’s experience, delivering on S.H.O.W. Basics to both Staff and Leadership creating WOW memories that last far beyond the moment.
THE STARTING PAY RATE: $22.50 / Per Hour
THE DAY-TO-DAY:
- Serve as a subject matter expert on workforce management software and related processes; track, monitor, and communicate all system issues and downtime effectively
- Develop scheduling solutions that meet departmental needs while accommodating current business demands and exceptions
- Collaborate with department leaders to ensure optimal staffing levels and to develop strategies for improved efficiency
- Recommend scheduling adjustments and create innovative business models
- Identify best practices to enhance staffing in compliance with existing labor agreements while maintaining ethical and equitable scheduling processes
- Assess the balance between optimal scheduling, service expectations, and adherence to current legal and legislative requirements
- Work collaboratively to manage daily scheduling operations, including handling leave requests and call-outs
- Monitor and manage Key Performance Indicators (KPIs) such as Service Level, Occupancy, Abandon Rates, Average Speed of Answer (ASA), and Average Handle Time (AHT) on a daily, weekly, and monthly basis
THE IDEAL CANDIDATE:
- Minimum of at least 18 years of age
- High school diploma, GED or educational equivalent
- At least 2 years of experience with scheduling and multi-line phone use
- Previous experience utilizing Virtual Roster and Kronos software
- Experience with data analysis and payroll
- Working knowledge of Microsoft Office applications
- Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
- Previous experience working in a similar hotel or resort style setting
- Professional appearance and demeanor
- Must be able to work various shifts, including weekends and all holidays
- Ability to effectively communicate in both English and Spanish, in both written and oral forms
THE PERKS & BENEFITS:
- Free meals in our Excalibur employee dining room
- Free parking on and off-shift at all MGM Resorts properties
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development opportunities through employee programs and network groups
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts
Are you ready to JOIN THE SHOW? Apply today!
What We Do
The resorts and casinos of MGM Resorts International™ are some of the most famous in the world. Our 28 destinations are renowned for their winning combination of quality entertainment, luxurious facilities, and exceptional customer service.
We are actively expanding our presence globally, with potential developments in a number of domestic and international markets. At MGM Resorts International, we are all striving together to deliver an enticing blend of entertainment to every corner of the world.
Many of our resorts are located in Las Vegas. Las Vegas features three of the largest convention centers in the U.S., spectacular entertainment, attractions, shopping, and world-famous resorts. Whether dancing fountains, incredible stage productions, casino action, museums or natural attractions such as Lake Mead, Vegas offers something for everyone. A stroll down our streets takes you around the globe, with recreations like climbing to the top of the Eiffel Tower or taking a Venetian gondola ride. From shimmering resort pools and spa rejuvenation to nonstop nightlife, Las Vegas promises an unforgettable career destination.
With all of our unique and spectacular resorts and casinos, MGM Resorts International has a world of opportunities for you to discover excitement and rewards as you provide our guests with a wonderful and memorable experience. Take a closer look at our properties. We think you'll find an opportunity that's right for you. The 81,000 global employees of MGM Resorts are proud to be recognized as one of FORTUNE® Magazine’s World’s Most Admired Companies®.
