Workforce Management Specialist - Bellagio

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.
 

Eligible employees have the opportunity to participate in medical, dental, vision, and life insurance plans as well as 401(k) and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

THE JOB: 

The Workforce Management Specialist improves the employee experience through outstanding customer service and efficient operational facilitation. You will be responsible for creating and implementing scheduling solutions by utilizing innovative software and supplying staffing to all departments appropriate to dynamic business demands. You will play a vital role in our mission to own the internal guest’s experience, delivering on S.H.O.W. Basics to both Staff and Leadership creating WOW memories that last far beyond the moment.

THE STARTING PAY RATE: $22.50 / Per Hour

THE DAY-TO-DAY:

• Expertise in Workforce Management: Serve as a subject matter expert on Workforce Management software and processes. Track, monitor, and communicate all system issues and downtime efficiently and effectively
• Analyze staffing data provided by department and Finance to ensure appropriate staffing levels
• Process and manage employee compensation including wages, salaries, bonuses, deductions, and benefits. Also to include maintaining payroll records, calculating taxes, preparing reports and responding to employee inquiries related to payroll in compliance with company policy and regulatory requirements
• Collaboration with Department Leaders: Partner with department leaders to ensure accurate staffing levels and devise efficiency strategies
• Scheduling Solutions: Develop scheduling solutions for departments that align with current business demands and accommodate exceptions such as special events, large party reservations, and table games/slot tournaments as needed, while maintaining compliance with scheduling to include departments covered by collective bargaining agreements
• Ensure the timeliness of schedule creation and delivery
• Innovative Scheduling: Propose scheduling adjustments and create new business models to optimize scheduling, rotation design, and reporting to maintain consistency among business units while adhering to labor agreements and ethical standards
• Best Practices and Compliance: Identify and implement new best practices to enhance staffing efficiency while maintaining compliance with legal and legislative requirements and ensuring equity in scheduling processes
• Optimization of Service Delivery: Balance optimal scheduling practices with service expectations and legal requirements to achieve high performance metrics such as Service Level, Occupancy, Abandon rates, ASA, and AHT on a daily, weekly, and monthly basis
• Team Collaboration: Work collaboratively within a team to manage daily scheduling operations, including handling leave requests and managing call-outs
• Approve and process manually received swaps and exceptions
• Staff the customer service inquiry counter during open hours for staff inquiries
• Performance Management:  Monitor and manage Key Performance Indicators (KPIs) related to service levels and operational metrics on a regular basis

WHAT YOU’LL NEED:

• Minimum of at least 18 years of age
• High school diploma, GED or educational equivalent
• At least 2 years of prior relevant experience with data analysis and payroll
• Must have or be able to obtain a Nevada State Gaming Registration
• Must be able to work various shifts, including weekends and all holidays
• Working knowledge of Microsoft Office applications
• Ability to effectively communicate in English, in both written and oral forms

THE IDEAL CANDIDATE:

• Bachelor’s Degree or higher in a related field or the equivalent in work experience
• Previous experience utilizing Virtual Roster and Kronos software
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
• Ability to effectively communicate in both English and Spanish, in both written and oral forms
• Previous experience working in a similar hotel or resort style setting
• Professional appearance and demeanor

THE PERKS & BENEFITS:

• Free meals in our Bellagio employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Health, Dental and Vision insurance packages available
• Professional and personal development opportunities through employee programs and network groups
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

Are you ready to JOIN THE SHOW? Apply today!

Are you ready to JOIN THE SHOW? Apply today!