Workforce Management Scheduler
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Customer Service is the heartbeat of Uline! As a Workforce Management Scheduler, you will coordinate call center schedules and monitor staffing to ensure optimal coverage to deliver the best-in-class experience our customers have come to love and expect.
Better together! This position is on-site, and we are looking for people who share our passion.
Position Responsibilities
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Build, publish and maintain optimized schedules across Uline's national customer service team.
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Manage non-production activities for proper staffing levels to meet service levels.
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Analyze and report on scheduling and staffing trends to provide overall coverage improvement recommendations to leadership.
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Partner with management to identify and drive Workforce Management (WFM) process improvements.
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Support customer service command center responsibilities monitoring real-time activities and volume.
Minimum Requirements
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High school diploma or equivalent. Bachelor’s degree preferred.
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2+ years in customer service and / or Workforce Management (WFM) with experience using WFM software.
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Microsoft Excel experience with intermediate knowledge of formula definitions.
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NICE WFM (IEX) scheduling system experience is preferred.
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Strong multi-tasking, organizational and communication skills with excellent attention to detail.
Benefits
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Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
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Multiple bonus programs.
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Paid holidays and generous paid time off.
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Tuition Assistance Program that covers professional continuing education.
Employee Perks
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Café featuring affordable daily meal options from local restaurants.
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On-site fitness center and beautifully maintained walking paths.
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Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.
Uline is a drug-free workplace.
EEO/AA Employer/Vet/Disabled
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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
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What We Do
Uline is North America's leading distributor of shipping, packaging and industrial supplies. Our family-owned company is committed to providing businesses with the highest quality, in-stock products and an exceptional customer experience. Uline’s dedicated team of employees make this possible, working together to ensure fast, reliable delivery and legendary customer service
