Workforce Management Manager

WHAT YOU’LL DO

The main responsibility of the Workforce Management Manager will be to manage the day to day operations of the Workforce Management department. This task will encompass monitoring and evaluating the staffing levels, business volume efficiency, and correlated customer satisfaction results for all areas of the property. This position requires a strong background in information technology, process improvement experience and statistical analysis.

ROLE EXPECTATIONS

Responsibilities include, but are not limited, to the following:

• Implement Workforce Management departmental policies and procedures as directed by the Workforce Management Director.
• Provides input into the strategic plan consistent with the strategic vision of the division.
• Provides input and direction into the development and monitoring of business plans, fiscal budgets, and department operations to produce both short and long-term profitability for the company.
• Manage Human Resources responsibilities for assigned department to include hiring, training, coaching, creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction.
• Develop and implement department goals for the entire property in regard to FTE’s, vacation quotas and scheduling.
• Performs special ad hoc reports working with senior management and auditing Virtual Roster/Kronos for cost savings opportunities.
• Develop and coordinate standardized processes and policies for every department.
• Analyze staffing data provided by department and Finance and make recommendations to senior management.
• Adjust staffing needs based on special events, large party reservations, table games/slot tournaments while maintaining compliance with scheduling to include departments covered by collective bargaining agreements.
• Ensuring the timeliness of schedule creation and delivery to the standards as set out by the Director/Manager and expectations of the business unit.
• Work with complex department heads to adjust staffing models and approve schedule changes independently as necessary.
• Actively advise and provide guidance to the business units around scheduling, labor management and leave management.
• Act as the Director in their absence.

SUPERVISORY RESPONSIBILITIES

This position supervises Workforce Management Supervisor and Workforce Management Hourly Team Members

REQUIREMENTS

• Minimum four years of scheduling in the hospitality industry with previous supervisory experience.
• Proficiency with Microsoft Office software including Excel, Word, Teams, and Outlook.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Work in a fast-paced and busy environment.
• Ability to read, analyze, and interpret schedules, shift bids and labor productivity reports.
• At least 21 years of age.

PREFERRED

• Previous experience with Kronos, Workday and Virtual Roster software.

CERTIFICATIONS, LICENSES, REGISTRATIONS

• Must be able to qualify for licenses and permits required by federal, state and local regulations.

PHYSICAL REQUIREMENTS

• Must be able to sit, stand or walk for extended periods of time with frequent bending, stooping, and lifting.
• Must be able to regularly lift and/or move up to 10 pounds and occasionally up to 25 pounds unassisted in the performance of specific tasks as assigned.
• Must have the ability to push, pull, reach, bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORKING CONDITIONS

• Work is performed indoors in a climate-controlled environment and exposed to various environmental factors such as but not limited to noise, dust and smoke.
• Close spaces while working with others.

PAY RANGE

• The salary range for this position is $65,500 - $85,000 annual.

Rio Las Vegas is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Rio Las Vegas makes hiring decisions based solely on qualifications, merit, and business needs at the time.