At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the LifeWe’re a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide.The Operational Analytics & Workforce Planning Associate is responsible for proactively monitoring, analyzing, and reporting operational metrics across service channels to support leadership decision-making. This role provides data-driven insights to identify opportunities to shift work across operational tiers, optimize workforce allocation, and mitigate capacity risks, ensuring consistent and efficient service delivery. The position maintains a strictly analytical and preventive scope and does not evaluate individual or team performance. This is a flexible work opportunity based in Bogotá, Colombia, with potential to evolve into a global role.
Responsibilities may include the following and other duties may be assigned:
- Align demand with workforce capacity through forecasting, scheduling, and workforce planning activities
- Monitor and analyze key operational KPIs (e.g., volume, SLA, adherence) to ensure performance and service levels
- Generate data-driven insights and recommendations to support leadership decision-making
- Manage intraday adjustments to optimize resource allocation and respond to demand fluctuations in real time
- Identify risks, trends, and performance gaps, escalating issues and proposing improvement actions
- Prepare clear, concise, and actionable reports for internal stakeholders and leadership teams
- Execute audits and controls on planning processes to ensure data accuracy, consistency, and operational continuity
Required Knowledge and Experience:
- Experience in operational analytics, workforce planning, scheduling, or reporting roles
- Fluency in English (minimum B2 level required)
- Strong analytical skills with the ability to interpret trends and translate data into insights
- Experience working with KPIs and operational dashboards
- Strong proficiency in Excel
- Strong communication skills and ability to present insights to leadership
Nice to Have:
- Experience supporting multi-channel or shared services environments
- Proficiency in data analysis and reporting tools
- Experience working in a matrixed or global organization
- Force´s Software knowledge
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here
Skills Required
- Experience in operational analytics, workforce planning, scheduling, or reporting roles
- Fluency in English (minimum B2 level)
- Strong analytical skills with ability to interpret trends and translate data into insights
- Experience working with KPIs and operational dashboards
- Strong proficiency in Excel
- Strong communication skills and ability to present insights to leadership
- Experience supporting multi-channel or shared services environments
- Proficiency in data analysis and reporting tools
- Experience working in a matrixed or global organization
- Force's Software knowledge
Medtronic Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Medtronic and has not been reviewed or approved by Medtronic.
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Parental & Family Support — Paid leave for birthing and non-birthing parents is positioned as notably generous, with additional Family Care Leave available for a range of caregiving needs. Fertility, adoption, donor, and surrogacy support adds depth for different paths to family-building.
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Retirement Support — A 401(k) match and an employee stock purchase plan are presented as meaningful long-term savings tools. Scholarship and tuition programs further reinforce financial security beyond salary.
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Healthcare Strength — Medical, dental, and vision coverage is consistently described as a strong part of the total rewards package. Mental health resources, critical illness coverage, and wellness supports broaden the overall health offering.
Medtronic Insights
What We Do
Medtronic is a global healthcare solutions company operating in approximately 160 countries. We are committed to improving lives through our medical technologies, services, and solutions. Since our beginning, 60 years ago, our Mission has remained the same: to alleviate pain, restore health, and extend life for people around the world. The Mission is our ethical framework and inspirational goal guiding our day-to-day work. It reminds us that our efforts are transforming millions of lives each year. To meet the needs of patients and healthcare professionals around the globe, we operate from more than 370 locations in approximately 160 countries.
