The Enterprise Workforce Management team is responsible to lead Citi’s transformation efforts around staffing and skill adequacy and organizational design.
It is an exciting time to join our Workforce Management Team as we are a newly formed team, are still in a building phrase of developing the set of capabilities, processes, and tools to analyze, forecast and plan for the future of the workforce. We are a global team with highly motivated colleagues who want to ensure Citi has the right people, with the right skills, at the right place and time and cost.
We are looking for an experienced skills / strategic workforce planning professionals to join our growing team to support the design, development, and implementation of Citi’s global approach to skills and strategic workforce planning. We are currently setting the core foundation of a skill-led strategic workforce planning approach, and the role will provide an opportunity to assist in developing the approach to skills taxonomy development, skills assessment and skills management. In addition, there will be many opportunities to partner with business leaders, senior HR leaders and various Talent related specialist functions (e.g. Learning and Development and Talent) to influence the approach of using, assessing and managing skills.
Key Responsibilities
- Contribute to the stand-up and evolution of the Skills Framework and Strategic Workforce Planning function by delivering Workforce Planning Skills solutions.
- Actively participate in projects and own activities around executing the Skills framework, generate new ideas and help solve problems, provide hands-on delivery, and create insightful findings and recommendations. Projects cover skills taxonomies for key roles, governance process on skills taxonomies, creation of skills profiles, developing a skills assessment framework and process, creating skill reporting and monitoring mechanisms to review skill progression.
- Build and continuously improve the processes that define the Skills Management Framework for the enterprise.
- Contribute to and periodically update procedural manuals and guidelines related to Skills/Strategic Workforce Planning to enable consistent deployment of the process.
- Partner with HR Advisors and Learning & Development on implementing the annual skills assessment framework and process to assess gaps and progress made in closing skill gaps.
- Interpret data and information with a view to support businesses in understanding their skills gaps / emerging skills requirements.
- Review skills assessment outcomes and partner People Insight and other HR functions and business leaders to turn the outcome into appropriate talent strategies to fill skill needs.
- Participate and deliver the regulatory response specific to the skills process required for Risk and Control roles, including preparing materials to meet all relevant deliverables and Internal Audit requirements.
- Contribute to the closure of the regulatory commitments, including the completion of milestones as per the Transformation Project Office standards and the regulatory commitments audited by IA and the regulators
Knowledge/Experience
- 5-7 years’ experience in at least 2 of the following: transformation, risk remediation, strategic workforce planning / learning / talent development
- Good understanding of key principles involved in strategic workforce planning.
- Ability to understand, marshal and interpret a wide range of information, ideas, and concepts, draw conclusions, and make recommendations.
- Demonstrated experience of presenting complex ideas, data and analysis in a visually accessible way, ability to draft presentations and documentations to communicate key conclusions and complex issues to senior stakeholders.
- Comfortable to work with ambiguity and managing high-paced environment with changing priorities.
- Intellectually strong with a growth mindset, with a proactive can-do attitude to project delivery and “get things done” in a tight deadline.
- Strong analytical skills with good attention to details, while keeping focus on the big picture; able to connect the dots across multiple pieces of work.
- Exceptional interpersonal and relationship management skills demonstrating cross-cultural understanding and knowledge across multiple geographic locations.
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Job Family Group:
Human Resources------------------------------------------------------
Job Family:
Organizational Effectiveness------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location:
Tampa Florida United States------------------------------------------------------
Primary Location Full Time Salary Range:
$79,120.00 - $118,680.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Anticipated Posting Close Date:
Nov 26, 2025------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 5-7 years' experience in at least 2 of: transformation, risk remediation, strategic workforce planning, learning, or talent development
- Good understanding of key principles involved in strategic workforce planning
- Ability to understand, marshal and interpret a wide range of information, draw conclusions, and make recommendations
- Experience presenting complex ideas, data and analysis in a visually accessible way and drafting presentations for senior stakeholders
- Comfortable working with ambiguity and managing a high-paced environment with changing priorities
- Proactive, growth mindset with strong project delivery orientation and ability to meet tight deadlines
- Strong analytical skills with attention to detail and ability to connect cross-functional work
- Exceptional interpersonal and relationship management skills, cross-cultural understanding across multiple geographies
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
