POSITION SUMMARY:
The Workforce Development Supervisor provides leadership and oversight for the delivery of vocational services within WestCare Residential Programs. This position ensures that employment-focused programming is implemented effectively, aligns with contractual and regulatory requirements, and supports positive client outcomes. The Workforce Supervisor reports to the Regional Vice President as needed and provides ongoing updates, performance data, and program recommendations. Additionally, this role serves as a representative of WestCare in community meetings, partnerships, and stakeholder engagements, strengthening external relationships and advancing workforce development opportunities for program participants.
ESSENTIAL JOB FUNCTIONS:
- Interview, hire, and onboard residential employment staff, in consultation with the Program Director, Regional Vice President, Human Resources, and other relevant personnel.
- Provide guidance, support, and mentorship to employment staff, promoting a positive and productive team environment.
- Develop staff schedules and assign daily responsibilities to maintain adequate coverage for all shifts.
- Conduct performance evaluations for employment staff and provide recommendations to the Regional Vice President regarding advancement and retention.
- Responsible for overseeing training, supervision, and scheduling of all employment staff and volunteers at site.
- Responsible for monitoring and assisting with all aspects of employment services for all clients.
- Responsible for overseeing the recruitment, training and monitoring the interactions and responsibilities of the mentors and staff.
- Responsible for direct supervision of all employment staff and veteran mentor volunteers.
- Provide quality assurance reviews as requested.
- Write and submit required reports and/or provide appropriate data as required by the project grant and as assigned.
- Responsible for facility compliance with health, fire and other regulatory standards.
- Acts as WestCare GulfCoast Florida representative/liaison with other agencies regarding all Client/Service issues.
- Attend regular professional education classes/workshops to continuously upgrade job skills or promote the image of the agency
- Respond to all emergency situations that would necessitate the Workforce Development Supervisor’s intervention.
- Assist with coordinating staff and mentor’s schedules and activities.
- Assist other WestCare GulfCoast Florida staff as needed in a collaborative manner to promote cooperation and portray a professional image to the community.
- Embrace and embody the mission, vision, guiding principles, clinical vision and goals of WestCare Foundation.
- Other relevant duties as assigned.
ESSENTIAL QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
- Ability to work collaboratively with others in a manner that is pleasant and professional.
- Strong supervision and leadership skills.
- Ability to work well in a team environment.
- Ability to exercise good judgment and discretion.
- Ability to operate a computer and complete documents in Microsoft Word program formats or the ability to learn.
- Ability to respond as needed to crisis situations in an efficient manner.
- Ability to complete work tasks within scheduled work hours.
- Excellent verbal and written communication skills.
- Willing to seek out new work projects and contribute ideas and efforts to the constant improvement of WestCare services.
- Valid Florida driver’s license.
- During your tenure with WestCare there may be new requirements, including, but not limited to vaccinations that are issued by local, State, Federal, and/or Funders that WestCare may have to comply with. Should this occur Human Resources or appropriate personnel will inform you.
EDUCATION and/or EXPERIENCE:
- 5 years recent management or supervisory experience.
- A minimum of a Bachelor of Science or Bachelor of Arts Degree from an accredited college or university in social work, psychology, childhood education, education counseling and/or similar course of study; or comparable years of qualifying experience.
LICENSURE/CERTIFICATION:
- None
WORKING CONDITIONS:
- Work is performed primarily in professional, office setting.
- Regular attendance is required. Working overtime may be required and essential to perform job duties at times.
WestCare is an Equal Opportunity Employer. Employment at WestCare is contingent upon successful completion of a pre-employment drug test, pre-employment physical and criminal background check.
https://info.flclearinghouse.com
Skills Required
- Minimum 5 years recent management or supervisory experience
- Bachelor's degree in social work, psychology, education, counseling, or comparable experience
- Valid Florida driver's license
- Ability to operate a computer and produce documents in Microsoft Word (or ability to learn)
- Strong supervision and leadership skills
- Ability to work collaboratively and maintain a professional demeanor
- Excellent verbal and written communication skills
- Ability to respond to crisis situations as needed
- Ability to complete assigned work tasks within scheduled work hours (including possible overtime)
What We Do
WestCare is a worldwide family of nonprofit organizations providing a wide range of health and human services, including treatment and rehabilitation, mental health and wellness, emergency support, housing, education, and services for veterans and those affected by domestic violence and criminal justice issues.
