Work is changing quickly—driven by artificial intelligence, automation, and shifting business needs—and organizations need disciplined ways to manage what that change means for people. On the Workforce Design team, you will support initiatives that translate changing work into workforce actions: role evolution, skills shifts, talent implications, and change support. You’ll contribute to structured “plays” that help leaders move from insights to implementation with clarity and rigor. This role blends analysis, stakeholder coordination, and clear communication in a high-impact environment.
As an Associate in the Workforce Design team, you will support the execution of workforce transformation initiatives focused on the workforce and employee implications of changing work. You will help deliver structured “play” outputs that enable role evolution, skills shifts, and implementation readiness. Working alongside senior team members and cross-functional partners, you will contribute analysis, stakeholder coordination, and clear, executive-ready materials that help leaders make informed decisions and manage change effectively.
Job Responsibilities:
- Support Play intake and scoping by collecting inputs, documenting scope boundaries, and preparing stakeholder-ready materials for kickoff discussions
- Assist task-level baseline efforts by organizing process/job inputs, structuring task inventories, and capturing time-on-task estimates in a consistent format
- Enable stakeholder validation sessions by drafting agendas, capturing decisions, and updating materials through iterative calibration cycles
- Support human/technology/hybrid task analysis by documenting task determinations, clarifying the defined “human role” in hybrid tasks, and tracking open questions for business and technology partners
- Contribute to cross-function workflow mapping (Play 4) by documenting handoffs, dependencies, and cascade effects across functions in the end-to-end process
- Support employee mapping enablement by organizing task-based mapping inputs and preparing materials for manager/practitioner review (task similarity as the primary lens; skills as secondary where available)
- Assist downstream impact analysis by coordinating inputs and tracking implications across talent acquisition, performance management, career pathways, systems/data, and learning portfolio impacts
- Develop crisp, executive-ready deliverables (slides, summaries, decision logs) that translate complex analysis into clear options and next steps
- Support change and communications execution by preparing manager-ready materials (FAQs, talking points) and reinforcing sequencing so employees hear changes before they appear in systems
- Maintain strong project hygiene (workplans, risks/issues, stakeholder lists, artifact repositories) to ensure high-quality delivery across multiple workstreams
Required qualifications, capabilities, and skills
- Bachelor’s degree
- 4+ years of relevant experience in Human Resources, workforce initiatives, analytics, strategy, operations, or consulting (or a comparable combination of education and experience)
- Strong analytical and problem-structuring skills, with ability to synthesize qualitative and quantitative inputs into clear takeaways
- Advanced Microsoft Excel and PowerPoint skills, including comfort producing executive-ready materials under time constraints
- Strong written and verbal communication, including ability to document decisions, translate ambiguity into structure, and tailor messaging to different stakeholders
- Strong project management and organizational skills, including ability to manage multiple deliverables, dependencies, and deadlines in a matrixed environment.
- High attention to detail and quality, including comfort working with structured templates and iterative review cycles
- Professional maturity and discretion when supporting sensitive workforce topics (role changes, mapping discussions, and communications preparation).
Preferred qualifications, capabilities, and skills
- Experience supporting operating model / process mapping / workflow documentation
- Familiarity with task-based job architecture concepts or workforce transformation methods
- Experience supporting change management deliverables (manager toolkits, FAQs, rollout coordination)
- Interest in artificial intelligence and automation and their implications for tasks, roles, and skills.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Bachelor's degree
- 4+ years of relevant experience in human resources, workforce initiatives, analytics, strategy, operations, consulting, or a comparable combination of education and experience
- Strong analytical and problem-structuring skills
- Ability to synthesize qualitative and quantitative inputs into clear takeaways
- Advanced Microsoft Excel and Microsoft PowerPoint skills
- Strong written and verbal communication skills
- Strong project management and organizational skills
- Ability to manage multiple deliverables, dependencies, and deadlines in a matrixed environment
- High attention to detail and quality
- Professional maturity and discretion when supporting sensitive workforce topics
- Experience supporting operating model, process mapping, or workflow documentation
- Familiarity with task-based job architecture concepts or workforce transformation methods
- Experience supporting change management deliverables
- Interest in artificial intelligence and automation and their implications for tasks, roles, and skills
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
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