Workforce Coordinator

At Children’s Wisconsin, we believe kids deserve the best.

Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.

Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/

This role is responsible for providing performance analysis to monitor and ensure contact center service levels are consistently met.

• High School Diploma required. Associate’s Degree preferred

• Two year contact center environment experience

• Previous experience with contact center and WFO platforms. CISCO and Calabrio preferred. 

• Previous workforce planning or quality monitoring experience

• Exhibits guiding behaviors that reflect Children’s values and support our mission and vision.

• Requires excellent communication and interpersonal skills in order to collaborate with all levels of leadership and front line team members, in a fast paced contact center environment. 

• Ability to communicate effectively with all levels of leadership

• Ability to make critical decisions and solve problems under pressure

• Maintain a high level of confidentiality and professionalism

• Proficiency in personal computer skills and Microsoft Office

Hours

• Monday-Friday; 7:30A-4P

• Remote work (potential for on-site training and sporadic on-site days)

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications/Licenses: