Workforce Coordinator - Jamaica (4620)

ModSquad is currently seeking an experienced and proactive Workforce Coordinator to join us!

You will play a crucial role in supporting our management and Mod teams by overseeing shift scheduling and ensuring accurate timesheet approvals across the company. This position offers an opportunity to contribute to the smooth operation of our organization and facilitate efficient workflow management.

If you are passionate about supporting a dynamic team and thrive in a fast-paced environment, we want to hear from you!

Pay Rate:

To be discussed in the interview phase

Commitment:

40 hours per week

Orientation Begins:

ASAP

What You'll Be Doing:

• Following specific workflows to ensure approval of timesheets for various projects with efficiency and accuracy
• Flexible in the ability to pivot to specific project needs and processes
• Navigate Workforce issues using workflows, critical thinking, and clear communication with our IT team, WFM, and Services
• Communicate with Project Managers, Account Managers, and other key stakeholders on various reporting, trends, patterns, issues, etc.

Our Ideal Candidate:

• Has a critical eye for detail
• Comfortable with following workflows
• Communicates well, verbally and written
• Comfortable with Google Sheets and basic formula understanding (PLUS)
• Comfortable with Advanced formulas (queries and vlookup) (PLUS)
• Comfortable with building Slack Workflows

WorkSpace Requirements:

• Dedicated laptop or desktop computer with Windows 10 or above
• Willingness to install MSQ security software and 2FA app on the phone

***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

Please note: A Chromebook is not sufficient for ModSquad projects.

Who is ModSquad?

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world. 

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.  

***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.