Implementations Manager - Workforce Solutions

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We’re searching for a Melbourne-based Workforce Consulting Manager to join our Workforce Management Implementation Services team, so that we can deliver standardised, high-impact workforce management platform implementations for our healthcare clients. The Workforce Consulting Manager will lead and develop a team of consultants to deliver scalable, configuration-based SaaS deployments that optimise client workforce processes, drive effective platform adoption, and support safer, better care.

How You’ll Spend Your Time

• Lead and develop the Workforce Management implementation services team to deliver standardised, configuration-based deployments of Optima (including BankStaff, SafeCare, Loop etc.) and RosterOn in order to achieve consistent, high-quality implementation outcomes.
• Coach and guide team members on company policies, quality standards, and consulting best practices to ensure compliant, robust workforce management configurations and high-performing project delivery.
• Oversee end-to-end implementation planning and execution for workforce management projects, including testing, validation and go-live readiness, to enable smooth onboarding, user adoption and change management.
• Analyse operational and service delivery data to identify root causes of recurring challenges and to drive process improvements, workflow optimisation and more cost-effective, scalable service delivery.
• Lead stakeholder and client partnerships, acting as a trusted advisor who translates workforce challenges into practical, data-driven solutions that align with client strategies and operational needs.
• Champion AI and automation enablement across implementation workflows by identifying automation opportunities, supporting the adoption of AI-enabled processes, and monitoring efficiency and quality improvements.
• Support financial resource management for implementation activities, including monitoring budget adherence, assessing operational spend and contributing to cost-benefit decisions that enhance value realisation for customers.

What Kind of Things We’re Most Interested in You Having

• 6+ years’ experience leading service delivery projects to clients on time and on budget, or 6+ years’ leadership experience within the Health and Technology sector, or a 10+ year combination of both in relevant services roles.
• Proven success in managing operational teams to deliver standardised SaaS platform implementations, consistently meeting defined performance metrics and monthly delivery targets.
• Deep knowledge of Workforce Management systems (including award interpretation, scheduling and compliance) and a strong understanding of payroll compliance, industrial awards and enterprise agreements.
• In-depth understanding of hospitals, healthcare operations and the challenges faced by provider organisations, with a commercial and client-focused mindset.
• Demonstrated ability to analyse operational data, identify process improvement opportunities and optimise service workflows to improve customer outcomes and drive cost-effective delivery.
• Proven capability to instruct, coach and enable staff on AI-enabled automation initiatives and process enhancements, ensuring effective adoption of new workflows and technologies.
• Strong stakeholder management and influencing skills, with a track record of establishing and maintaining collaborative partnerships that support successful platform adoption and workforce outcomes.
• Ability to commute to Melbourne, Australia as required for collaboration with clients, team members and stakeholders.
• Sincere interest in improving healthcare through safer, better workforce management and a passion for leveraging technology and data to solve complex operational challenges.
• A knack for working collaboratively across cross-functional teams in a fast-paced, growth-oriented SaaS environment while fostering a culture of accountability, continuous learning and professional excellence.

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by law. As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to [email protected].

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.