Workforce Analyst II

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Position Purpose: Assist with maximizing the effectiveness of scheduling, systems, performance metrics, data analysis, reporting and overall operational functions for all lines of business and all locations. Evaluate staffing adjustments and reskilling of agents as necessary to provide adequate phone coverage.

• Oversee and monitor real-time call activity at various call centers and make necessary staffing adjustments
• Monitor agent productivity and provide feedback to management
• Develop and submit various reports, including detail forecasts, plans, schedules and performance, both in advance and in review
• Identify, evaluate and report issues and differentiate between workflow, technical, external or staffing
• Maintain tracking database, analyze trends and make recommendations to management
• Work directly with the department head on strategic planning and new business implementation and forecasting
• Ensure team is aware of any upcoming changes and provide insight on the day-to-day functions
• Develop policies and procedures for the workforce management unit
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience: Bachelor’s degree or equivalent experience. 3+ years of workforce management or data analysis. Proficiency with all MS Office applications.

Pay Range: $55,100.00 - $99,000.00 per year

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.  Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act