This role of the in the HR Operations Analyst within the Workforce Administration Service Delivery team is located in one of our global service delivery centers in Bogota and has been established to provide Workforce Administration and Payroll services to the Convatec enterprise through an international team of delivery experts. The successful candidate will have the opportunity to contribute to the development, enhancement, and supporting of our HR Operating Model. The Analyst role involves a deeper level of data analysis, reporting, and process optimization. Analysts act as subject matter experts and are often involved in projects to enhance HR operational efficiency, acting as Tier 2 Analyst Monitors performance of tickets related to dashboards and KPIs
Required advanced knowledge of systems and understanding of transactional and process workflows end to end.
The successful candidate will have the opportunity to contribute to the development, enhancement, and supporting of our HR Operating Model.
Responsibilities:
- Act as the "Country Lead" and escalation point for WFA assistants, assisting with administration processes and monitoring the HR operations process, including employee hiring, onboarding, offboarding, job changes, pay queries, and other data management. SME for at least 2 business processes
- Actively offering guidance and putting into practice suggestions for ongoing process simplification and efficiency improvements in workforce administration
- Playing an active role in "Continuous Improvement (CI)" projects in HR to enhance the efficiency, accuracy, scalability, and employee experience of HR services through process optimization, automation, standardization, and data-driven decisions.
- Playing an active role in "Knowledge Management", by reviewing, updating, publishing, retiring, and monitoring the use of published HR information (Local Work Instructions, User Guides, Knowledge Articles etc.) while ensuring compliance with relevant regulations and policies and providing training to team members and required stakeholders.
- Participate in and support HR-related projects, systems, and technologies. Present findings, recommendations, and project updates to key stakeholders.
- Adhere to the quality framework standards and SLA to ensure that every work is completed accurately and on schedule.
- Work closely with various stakeholders (Local People Partner, HRBP, Finance, and other departments) to gather input, assess needs, and ensure alignment across business units
- Conducts quality assurance assessments of Workday transactions.
- Supporting audit activities and cross-training on an as-needed basis
- Ensure compliance with company policies and data protection regulations
- Serve as a key contact for complex HR inquiries or escalations. Escalate complex issues to Team Leader.
- Tier 2 ticket management and elevation within the scope of the team, while providing comprehensive responses to customers that could be global with additional information that may be specific to the ticket. And coaching Tier 1 on resolution of process tickets.
- Navigates change seamlessly, act as change agent within own team
- Respond to Payroll HR-related queries by providing timely and effective resolutions via ServiceNow
Who you will be working with:
You will be part of the Service Delivery and will collaborate closely with Service Delivery Team & Leads (WFA Rewards & Benefits, Payroll, L&D, Talent Acquisition), HRIS @ PSX Team, HR population (PMO, People Partners & HRBP), IT provisioning and access team, Finance T&E team, Managers and Employees
Qualifications:
- 3-5 minimum years of experience in customer-facing Workforce Administration and Service Delivery role, ideally within an International or Shared Services environment.
- University degree (preferable in HR)
- Good written and spoken English is essential
- Any additional language skill is an advantage
- Good communication and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to handle confidential information with discretion
- Flexibility and capability to work in a fast paced environment
- Project management or continuous improvement exposure (Lean/Six Sigma is a plus)
- Previous experience using HR systems and customer service tools (Workday, Service Now, SAP, MS 365, MS teams) is preferred
Working Conditions
Hybrid working – 1 day per week in the office driven by business requirements as Convatec has a flexible approach to office working
#LI-AA1
#LI-Hybrid
Beware of scams online or from individuals claiming to represent Convatec
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at [email protected].
Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
Notice to Agency and Search Firm Representatives
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Already a Convatec employee?
If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!
Similar Jobs
What We Do
At Convatec, #ForeverCaring is our promise to patients & healthcare providers, as we deliver pioneering trusted medical solutions to improve the lives we touch.
