Job Title: ECM Workflow Design Associate
Location: Atlanta, GA (Remote/Telecommuting OK)
Company: Mosaic Corp
Employment Type: Full-Time
Compensation: Based on experience and contribution level
About Mosaic Corp
Mosaic Corp is a provider of Enterprise Content Management (ECM) solutions, offering scalable HTML5-based applications for document management. With over 20 years of experience, Mosaic serves a diverse clientele, including municipalities, colleges, financial services, real estate, and manufacturing. The company specializes in paperless automation, intelligent data capture, and workflow integration with ERP systems.
Position Overview
This is a growth-oriented, development-focused role for a motivated individual eager to learn and contribute to ECM software implementation and support. The position involves:
- Workflow Design using DocStar ECM for AP Automation, HR document management, and other back-office processes.
- Technical Support for ECM applications, starting with basic tasks and evolving into more complex responsibilities.
Key Responsibilities
- Learn and master DocStar ECM workflow tools.
- Design and configure rules-based workflows for customer implementations.
- Provide technical support, including user setup, client installation, and troubleshooting.
- Engage with customers via remote tools (Teams, VPN).
- Conduct software training and present solution deliverables.
- Log time and activities in ConnectWise for project tracking and billing.
- Participate in Agile-style team meetings twice weekly.
- Collaborate with team members to share progress, challenges, and solutions.
Required Skills & Qualifications
- Strong familiarity with software applications (installation, configuration, support, training).
- Excellent customer engagement and communication skills.
- Ability to work independently and be available from 8:00 AM to 5:00 PM daily.
- Experience with or willingness to learn ConnectWise.
- Basic understanding of SQL, REGEX, ODBC, and connection strings (preferred).
- Strong interpersonal skills: active listening, reliability, motivation, patience, and teamwork.
Preferred Experience
- Prior experience in ECM or document management systems.
- Exposure to AP Automation or HR document workflows.
- Familiarity with Agile methodologies and remote collaboration tools.
Compensation & Growth
- Income is performance-based with quarterly reviews and adjustments.
- Mosaic provides extensive training and expects high engagement and contribution.
Top Skills
What We Do
Founded in 1996 and headquartered in Lansing, Dewpoint has a long success record of helping to develop short- or long-term strategic technology plans to maximize current resources and better position organizations across numerous industries for the future. Its service-based solutions focus on helping clients transform and optimize IT support via strategic assessments, portfolio, program and project management, managed services, infrastructure optimization and applications development and maintenance. With particular expertise around the data center, Dewpoint also architects and supports its clients’ strategic initiatives such as data backup and recovery, data storage, virtualized environments, database services, performance improvement and overall architectural design and implementation. Dewpoint supports clients primarily in the Midwest and across the country.
