Workflow Consultant

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a delightful world-class experience that empowers physicians to deliver phenomenal care to patients. Join our mission as we help to enable every patient to the highest quality of care. 

We’re looking for an Workflow Consultant to join our team. The Workflow Consultant must demonstrate a deep understanding of our cloud-based, clinical platform and clinical workflows in order to drive customer design that is aligned to customer value objectives and achievement. The right candidate will have a desire to problem solve, a great attitude and ideally, prior experience working with distributed teams. This is a remote-based position. 

Key Responsibilities:

• Advise customers on workflows across multiple roles, interdependencies and design impacts.
• Collaborate with Implementation Manager and Project Specialist to drive customer-specific configuration design to meet workflow requirements and ensure value achievement.
• Identify workflow and process improvements and make recommendations to client and project leadership
• Mitigate implementation risks and issues with creative problem solving
• Drive cross functional collaboration with internal stakeholders to identify and propose product enhancements, workflow efficiencies and customer engagement strategies

Professional Qualifications

• 3 - 5 years relevant professional experience in professional services or implementation
• Successful track record of identifying, designing, and implementing process improvements
• Ability to communicate complex clinical workflows to both customers and internal stakeholders
• Hands-on, high-energy, passionate and creative problem solver with know how to get things done and ability to lead others to success
• Knowledge of, or strong interest in, the US healthcare industry and common technologies used is a plus

Salary: $90,000 - $120,000k/yr USD

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.