Workers' Compensation Specialist (3137)

Summary: 

The Workers’ Compensation Administrator is responsible for managing and administering Goodwill’s workers’ compensation program, ensuring timely reporting, regulatory compliance, effective case management, and strong communication with employees, supervisors, medical providers, and insurance partners. This role supports injury prevention efforts and contributes to a safe and supportive workplace. 

Duties and Responsibilities: 

Claims Administration 

• Process, record, and investigate all workers’ compensation claims in accordance with state and federal regulations.  

• Submit required documentation to carriers, OSHA, state agencies, and internal stakeholders. 

• Maintain accurate claim files, medical reports, and case notes. 

Case Management & Communication 

• Serve as the primary liaison between employees, supervisors, insurance representatives, medical providers, and attorneys.  

• Provide timely updates on claim status, hearings, restrictions, and return to work plans. 

• Coordinate modified duty and return to work programs. 

Compliance & Reporting 

• Ensure compliance with OSHA, Florida workers’ compensation statutes, and internal policies. 

• Prepare OSHA logs, trend reports, and internal safety dashboards. 

• Identify patterns in injuries and recommend prevention strategies. 

Safety & Prevention Support 

• Collaborate with Safety and HR teams on injury prevention initiatives. 

• Assist with accommodations and workplace adjustments as needed. 

• Perform other duties as assigned.  

Education and Qualifications: 

• Bachelor’s degree preferred (HR, Business, Safety, or related field).  

• 1–3 years of workers’ compensation, claims, HR, or safety experience preferred. 

• Strong knowledge of Florida workers’ compensation laws and OSHA reporting. 

• Excellent communication, documentation, and follow up skills. 

• Ability to handle sensitive information with discretion. 

Competencies: 

To perform the job successfully, an individual should demonstrate the following competencies: 

Analytical: Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures 

Problem-Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics. 

Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. 

Written Communication: Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; is able to read and interpret written information. 

Ethics: Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically: Upholds organizational values.  Maintains confidentiality. 

Planning/Organizing: Prioritizes and plans work activities to use time efficiently. Plans for additional resources, sets goals and objectives, organizes or schedules tasks for others, and develops realistic action plans. 

Professionalism: Approaches others tactfully; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for actions; follows through on commitments. 

Quality: Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. 

Quantity: Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly. 

Safety and Security: Observes safety and security procedures; Determines appropriate action beyond guidelines; reports potentially unsafe conditions; Uses equipment and materials properly. 

Attendance/Punctuality: Follows instructions and responds to management directions; takes responsibility for own actions; keeps commitments; commits to long hours for work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. 

Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies the appropriate person with an alternate plan. 

Initiative: Volunteers readily; Undertakes self-development activities; Asks for and offers help when needed. 

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.                    

Appearance/Personality: Professional takes initiative, is dependable, accurate, and takes pride in work.  

Physical Demands:  

An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this Job, the employee is regularly required to stand, walk, and talk or hear. The employee must frequently use hands to finger, handle, or feel, and reach with hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 35 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.