Workers' Compensation Claims Supervisor

About Acrisure  

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.   

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. 

Job Summary 

Acrisure is seeking a Workers’ Compensation Supervisor to join our growing team!

Oversees direct reports (team will consist of 4-6 full time direct reports) in determining coverage, compensability, benefits due; to ensure ongoing adjudication of claims within service expectations, industry best practices and specific client service requirements; to identify subrogation of claims, clear and concise action plans, reserving and settlements. Expertise Managing Municipalities and Self-Insured Accounts.

Responsibilities 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Review, assign and supervise all claim activity for designated claims team for jurisdictions of GA, AL, NC, and SC to ensure compliance with company best practices, client specific handling instructions and in accordance with applicable laws.
• Responsible for oversight in assessing liability, coverage, AWW/CR and timely payments.
• Reviews and approves settlement of claims within designated authority.
• Responsible for reserve establishment and/or oversight of reserves for designated claims within established reserve authority levels.
• Monitors necessary state filings within statutory limits.
• Specialized expertise in managing claims for municipal entities and self-insured clients.
• Understanding unique statutory, regulatory, and administrative requirements applicable to public sector employers; claim handling practices around self-insured program structures
• Ensuring transparency, accuracy, and responsiveness in financial reporting.
• Manages the litigation process; ensures timely and cost-effective claims resolution.
• Reviews vendor referrals utilized in investigation and/or litigation management.
• Uses appropriate cost containment techniques including strategic vendor partnerships to reduce overall cost of claims for our clients.
• Monitors and approves claim recoveries, including but not limited to subrogation, Second Injury Fund excess recoveries and Social Security and Medicare offsets.
• Communicates claim activity and processing with the claimant and the client; maintains professional client relationships.
• Ensures claim files are properly documented and claims coding is correct.
• Refers cases as appropriate to management.
• Leads team meetings and assigns accountability for follow-up items.
• Mentors and provides ongoing training and assist in the development of claim staff.
• Review and maintain supervisory diary on claim system.
• Supervision of all claim activity for specified accounts.
• Compliance with Corporate Claim Handling Standards and special client handling instructions as established.
• Key part of the team to interview adjusters and provide feedback to Regional Director.
• Provides limited assistance/support to Regional Director with monthly review of adjuster workloads; notes trends and suggests adjustments when necessary.
• Coordinates and participates in claim reviews both telephonic and in person.
• Participates in onsite meetings with insureds.
• Collaborates with adjuster, insureds, and brokers on a regular basis.
• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Some travel required

Requirements 

• In-depth knowledge of appropriate insurance principles and laws for line-of-business handled, recoveries offsets and deductions, claim and disability duration, cost containment principles including medical management practices and Social Security and Medicare application procedures as applicable to line-of-business.
• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent negotiation skills
• Good interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies
• Thoroughness
• Technical Capacity
• Problem Solving
• Customer Service Oriented
• Teamwork
• Interpersonal and leadership skills

Education and Experience 

• Bachelor’s degree preferred
• 5-7 years prior adjusting experience
• Strong MS office skills
• Workers' Compensation License
• Multi-state claims experience in the following jurisdictions: GA, AL, NC, SC
• Lost time workers’ compensation claims experience
• Professional certifications as applicable

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

This is a full-time position. Standard days and hours of work are Monday through Friday, 8:30am to 5pm. Subject to change based on business need.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

#LI-Hybrid

#LI-Remote

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

• … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [email protected].

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.