The Role
The Claims Specialist will manage Workers' Comp claims, enhance customer service, analyze data, and support risk mitigation initiatives, collaborating across teams.
Summary Generated by Built In
At Kinetic, a single, powerful mission unites us: Creating the best Workers’ Comp experience. Our culture is the engine that drives this mission forward—a culture built on togetherness, excellence, accountability, and a deep commitment to our customers.
About Kinetic
Backed by Nationwide, we’re transforming workers’ comp with technology-driven solutions for injury prediction, prevention, and management—helping employers create safer, healthier workplaces. We also work directly with enterprise clients.
Our platform is built for labor intensive industries including parcel delivery, manufacturing, and wholesale/warehousing operations. From wearable tech that reduces strain and sprain injuries by over 60% to a tech-driven program that speeds up return-to-work and generative AI for claims management, we're redefining what workers' comp can do.
We’re a remote-first team headquartered in New York City, growing fast—10x in the past two years—and driven by accountability, continuous improvement, and collaboration. If you're excited to build a career with impact, we’d love to meet you.
Kinetic has been named to: Business Insurance's Best Place to Work in Insurance 2025
The Role
Kinetic is seeking a Claims Specialist to join our dynamic Insurance Operations team. In this role, you’ll leverage your extensive expertise in Workers’ Compensation claims to deliver exceptional customer service while managing claims for our policyholders. You’ll play a key role in driving positive outcomes by identifying high-risk exposures, facilitating return-to-work opportunities, and collaborating with internal teams to reduce policyholders’ total cost of risk. As a claims team member, you’ll also provide strategic insights, and support data-driven decision-making to improve injury recovery times and optimize claims processes.
This is an exciting opportunity to work at the intersection of insurance and technology, contributing to the evolution of a tech-enabled workers’ compensation solution.
What you'll do:
Claims Management & Risk Mitigation
- Manage claims for Kinetic policyholders, including claim reviews, reserve analysis, and closure strategies to minimize policyholders’ total cost of risk.
- Identify high-risk policyholders and collaborate with the Insurance Operations team to implement risk mitigation strategies.
- Facilitate return-to-work programs to reduce claim durations and improve injury recovery outcomes.
Customer Service & Stakeholder Support
- Deliver best-in-class customer service to policyholders and internal teams to enhance claims processes and program effectiveness.
- Provide on-demand consultations to policyholders, brokers, and other stakeholders to address claims-related concerns.
Data Analysis & Reporting
- Update and maintain accurate records, reports, and applications to ensure data consistency.
- Analyze claims data and performance metrics, providing actionable insights to management.
Team Collaboration & Special Projects
- Support product improvement initiatives by identifying gaps and opportunities for optimization.
- Lead or contribute to special projects that align with broader company goals.
What you’ve done:
- At least 4 years of Workers’ Compensation claims experience, including managing lost time claims, litigated claims, and conducting loss reserve analyses
- Proven experience conducting claim reviews directly with policyholders and their agents
- Knowledge or experience with Return-to-Work protocols and programs
- Demonstrated ability to build positive relationships and partnerships within the department, across the organization, and with external customers
- Strong analytical skills with a high level of attention to detail
- Excellent written and verbal communication skills, with experience preparing and delivering presentations
- Ability to work both independently and collaboratively with team members at all levels
- Proficiency in Google Suite (e.g. Google Docs, Sheets, Slides)
Bonus Points for:
- Experience working at an Insurtech company or MGA
- Experience plotting and visualizing data in a business intelligence platform such as Tableau or Looker
- This is a remote position (candidate must be a full time U.S. resident)
- Equity Grant
- Medical, dental, and vision insurance
- 20 vacation days per year
- 9 federal holidays off
- Parental Leave
- Pre-tax 401k contribution
- HSA with compatible health plans
- FREE: Health Advocate
- FREE: Telehealth Membership
- FREE: OneMedical Account
The base pay range for this role is $90,000 – $100,000 per year.
Top Skills
Google Suite
Looker
Tableau
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The Company
What We Do
At Kinetic, our mission is bold: to create the best workers’ compensation experience. We’re a tech-first Managing General Agent (MGA) specializing in workers’ compensation for mid-market and large employers in safety-critical industries like parcel delivery, logistics, manufacturing, and warehousing. Our AI-driven tools and expert human support help policyholders take action from the moment an injury is reported through claim closure—improving outcomes, reducing friction, and controlling costs. Brokers and policyholders receive dedicated support from our policyholder success, claims, and loss control teams. Backed by Nationwide. Industry specialized. Built to deliver better claims outcomes—and a better workers’ comp experience. 🏆 Kinetic has been named to Business Insurance’s Best Places to Work in Insurance 2025
