Workday System Business Analyst

Workday System Analyst

Blackbaud was founded on the idea that technology can be a medium for social change. Over the last thirty years, we’ve delivered software solutions to the nonprofit sector, helping mission-driven organizations manage operations and engage supporters. We have the satisfaction of knowing that our solutions are making a difference every day, allowing our clients to focus their time and resources on what they do best: changing the world.

The Workday System Analyst role will join an exciting team at Blackbaud focused on maintaining and maximizing the company’s HCM usage. This position will play a key role in bringing a global and sustainable approach to how we handle and interpret our employee data. You can help in establishing critical groundwork for long-term change and best practice approaches as we move our organization forward.  

Process Improvements, Projects & Metrics

• Maintain the long-term integrity of the Workday Environment while being flexible and nimble to the business and new business requirements
• Enable a culture of digital first through system automation by creating and implementing automated business process flows
• Collaborating with internal customers to define deployment expectations and ensure consistency with strategic direction and map opportunities to improve workflows
• Execute configuration changes to functionality, incorporation of new functionality, and/or business process configuration changes
• Knowledge of Workday HCM security and how it impacts business process configuration
• Maintain data accuracy and integrity by creating and implementing data maintenance processes and audits
• Develop and maintain work instructions and job aides while creating a streamlined, efficient and self-service approach to the organization’s reporting requirements
• Excellent analytical capabilities, conceptual thinker with the ability to translate complex concepts into clear messages, impactful visuals and actionable plans

Service Delivery

• Knowledge of HR Data Privacy and complying with data privacy rules and regulations
• Responsible for information, support and explanation on the Workday system and administrative activities in support of the business
• Cross-train and network with others to expand/adopt system best-practices
• Serve as Workday support through ServiceNow tickets, process mapping/documentation and training, for system enhancements and processing procedures

Required Experience and Traits:

• Technical expertise in data management and system-related security
• Experience in HCM systems, Finance, IT, or CRM systems in a technical support role
• Demonstrates knowledge about the technology and participates in training and development initiatives to keep abreast of current trends and practices
• Ability to apply critical thinking skills and a high attention to details to identify appropriate resolutions
• Self-starter that possess a strong desire to seek optimal solutions and share discovery with colleagues
• Exchanges information with appropriate people to complete work, follows through on tasks and commitments and keeps information confidential, as warranted

Preferred Experience and Traits:

• Ability to learn and maintain other HCM systems as needed
• Functional understanding of core HR business terminology, processes and practices
• Solid dedication to providing a high-level of customer service
• Strong interpersonal skills and ability to effectively organize and communicate
• Root cause analysis and complex problem solving skills

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Blackbaud is a remote-first company which embraces a flexible remote work culture.  Blackbaud supports hiring and career development for all roles from the location you are in today!

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

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Benefits Include:

• Medical, dental, and vision insurance

• Remote-first workforce

• 401(k) program with employer match

• Flexible paid time off

• Generous Parental Leave

• Volunteer for vacation

• Opportunities to connect to build community and belonging

• Pet insurance, legal and identity protection

• Tuition reimbursement program