As the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team members who collaborate with customers across more than 30 market segments in over 140 countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets.
Job Title: Workday Support Analyst
Location: Tres Rios, Costa Rica and Hybrid
Position Overview
H.B. Fuller is looking for a detail-oriented and proactive Workday Support Analyst to join our HRIS team. This role is responsible for providing technical and functional support for Workday, troubleshooting issues, assisting users, and ensuring the system operates efficiently. The ideal candidate will have strong problem-solving skills, an understanding of HR processes, and experience with Workday administration.
Primary Responsibilities:
- Provide daily support for Workday users, addressing inquires, troubleshooting issues, and ensuring system functionality across modules such as Core HCM, Compensation, and Recruiting.
- Utilize Enterprise Interface Builder (EIB) to update organization structures, process compensation changes, and maintain employee personal data.
- Manage and resolve Workday support tickets, ensuring timely and accurate responses.
- Assist with system configuration, security administration, and maintenance of business processes.
- Support Workday updates and releases by testing new functionalities.
- Document system processes, procedures, and troubleshooting steps for internal reference.
Minimum Requirements:
- Bachelor’s degree (or equivalent) in Human Resources, IT, business or related field.
- 1-3 years of experience working with Workday in a support or analyst role.
- Strong understanding of HR processes and best practices.
- Excellent analytical and problem-solving skills with strong attention to detail.
- Strong communication skills, with the ability to work effectively with technical and non-technical users.
- Proficient in Ms. Excel and other Office applications.
Preferred Requirements:
- Experience in Workday security roles and permissions.
- Experience in Workday integrations.
H.B. Fuller is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or marital status or status as a protected veteran, or any other legally protected classification.
H.B. Fuller does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with H.B. Fuller, a written service agreement must be executed by Human Resources prior to submitting any information relating to a potential candidate. Without a signed service agreement, H.B. Fuller shall not be obligated for payment of any fee or compensation.
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What We Do
H.B. Fuller is a leading global adhesives provider focusing on perfecting adhesives, sealants and other specialty chemical products to improve products and lives.
Your day probably begins and ends with us. Just about everywhere you look – including the windows through which you see and the magazines you read – you’ll find industrial adhesives and sealants produced by H.B. Fuller. Most likely, we made the glue holding together your cereal box, the seals that keep your refrigerator airtight, and the specialty adhesive in your baby’s disposable diaper. While our products are virtually invisible, they play a vital role in ensuring the quality and convenience of modern life. We take pride in working with our customers to add value.
At H.B. Fuller, we are committed to connecting what matters, bringing together people, products and processes that answer and solve some of the world's biggest adhesion challenges. Through our reliable, responsive technical service, we create lasting, rewarding connections with customers in the packaging, hygiene, electronic and assembly materials, automotive, paper converting, woodworking, construction, general assembly and consumer goods industries.
And, we are committed to building an environment where employees are engaged, challenged and given an opportunity to drive superior results. We firmly believe that our employees drive the success of the company. With long-term, profitable growth as the ultimate goal, we strive to cultivate an environment that offers stimulating and financially rewarding opportunities
